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22 Nov 2022, 12:05 PM
Issue with the order display and order modification (NSE, BSE, MCX)
Duration: 09:23 AM to 10:10 AMIncident: There was an intermittent issue with the order display and order modification temporarily on Kite for some of our users due to issue with the RAM on one of the servers at Refinitiv’s end (exchange empanelled RMS and OMS vendor). The said issue did not affect all users, but only a set of users operating out of a particular Silo. Call and trade desk was open for the impacted users.
Cause: Order display and order modification on our trading platform were impacted intermittently for a set of clients owing to an issue with the RAM on one of the servers at Refinitiv’s end (exchange empanelled RMS and OMS vendor)
Approx clients affected: 9000 - 10000
Update: 23-11-2022 - Preliminary report - Preliminary Report glitch dated 22-11-2022 - NSE
Update: 14-12-2022 - Root cause analysis (RCA) - RCA glitch dated 22-11-2022 - NSE