Subscribe
03 Oct 2022, 11:25 AM
Issue with the order placement, order modification and order cancellation (NSE)
Duration: 09:00 AM to 09:31 AMIncident: There was an intermittent issue with the order placement, order modification and order cancellation temporarily on Kite for some of our users from 09:00 AM to 09:31 AM owing to OS corruption. Equity cash market orders and equity derivative AMO orders were impacted.
Cause: Order placement on our trading platform was impacted intermittently owing to OS corruption triggered inadvertently by a scheduled reboot on the primary server of exchange at Refinitiv (exchange empanelled OMS vendor).
Approx clients affected: 1000 to 1500
Update: 31-10-2022 - Root cause analysis (RCA) - RCA dated 03-10-2022