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01 Sep 2022, 04:39 PM
Issue with the order placement, order modification and order cancellation (NSE)
Duration: 01:51 PM to 02:41 PMIncident: Order placement on our trading platform was impacted intermittently from 01:51 PM to 02:03 PM due to unavailability of disk space required by a certain process in the exchange adapter component managed by Refinitiv (exchange empanelled OMS vendor). Further, order cancellation on our trading platform was impacted for those orders that were placed during the initial order placement issue (i.e. 01:51 PM to 02:03 PM) from 02:03 PM to 02:41 PM due to the adapter reconciliation process. For those users who were impacted due to the adapter disconnection, ‘Call and trade’ desk was open.
Cause: The cause of glitch was because of the unavailability of disk space required by a certain process in the exchange adapter component managed by Refinitiv (exchange empanelled OMS vendor).
Approx. clients affected: 5000 to 7000
Update: 27-09-2022 - Root cause analysis (RCA) - RCA glitch dated 01-09-2022-NSE