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13 Mar 2018, 10:00 AM
Issue with BO/CO orders
Due to a server issue at our vendor’s end, only the first leg of your bracket and cover orders placed between 9:15 and 9:30 was executed. The second leg of these orders was cancelled/rejected due to the said issue. You would have an open BO/CO position without an option to exit it. We are trying to restore the rejected orders, but in the meantime, if you would like to reduce the risk of your open position, you can enter a trade in MIS product code to nullify the BO/CO position.
Alternatively, you can email us or call our support helpdesk to place a request to exit your BO/CO position. We regret the inconvenience caused because of this. We would like to reassure you that we have our technicians looking into the issue.