Coin

1. Coin

1. (a) Coin is only an order collection platform for direct mutual funds, national pension trust contributions, and insurance. Coin collects orders on behalf of clients and places them on BSE StarMF in case of mutual funds,; OR the National Pension Scheme product - Tier I or Tier II, as per the schemes & funds licensed under the PFRDA Regulations.
2. (b) Certain mutual funds are offered by Zerodha Fund House (ZFH), which is a group entity of Zerodha. Zerodha is not a distributor or agent of ZFH funds, and is showcasing ZFH funds via email/SMS/notification/communication on the platform to you. Any related disputes will not have access to the Exchange-investor redressal forum or arbitration mechanism.
3. (c) You expressly agree that Zerodha is not liable or responsible for any damages regarding non-execution of orders or any incorrect execution of orders with regard to the funds/instruments chosen by the Client due to, but not being limited to, any link/system failure, delay in transfer of the funds on account of any unforeseen circumstances/issues in banking system/payment aggregators, sufficient/insufficient funds in the Client’s bank account which may occur at the end of the Client, Zerodha or any exchange platform/bond house/service provider with respect to the execution of such trade via the platform/financial institution towards whom the orders may be placed.
4. (d) Mutual fund debits: The funds for all purchase orders are directly debited from your/ the Client's bank account (i.e. same bank account as mapped to Your trading account) and credited to Indian Clearing Corporation Limited’s* (“ICCL”) bank account (*Indian Clearing Corporation Limited is the Clearing Corporation entity w.r.t mutual funds transactions transacted via BSE Star MF; ICCL is also a subsidiary of the Bombay Stock Exchange). ICCL would further transfer the funds collected, towards the respective AMCs, at a daily cut-off time of 3 P.M or any such time as prescribed by the Exchanges & SEBI. For Client’s to receive the same day Net Asset Value (“NAV”) for transactions via Coin, they would have to follow the cut-off timings as prescribed here (subject to change from time to time at Zerodha’s discretion).
5. (e) You agree that any transaction request falling due on a holiday or after the cut-off time mentioned on the website would be processed on the next working day and respective NAV would be applicable as per the Mutual Fund's Scheme Information Document. The cut-off timings will be prior to the statutory cut-off timing specified under SEBI regulations and the Scheme Information Document for operational convenience. Depending on the mode of payment, the cut-off timings have been decided by the exchanges and payment aggregators/bank as mentioned in these terms and conditions.
6. (f) Mutual fund credits: The funds received by You from all redemption orders on Coin are directly credited to your bank account (same bank account as mapped to Your trading account) by ICCL as per the settlement time of the respective Asset Management Company (“AMC”) scheme selected on Coin.
7. (g) NPS: On withdrawal of funds, the settlement to the respective bank account(s) is done by the banks and payment gateway partner entities, and will be done on a best-effort basis as per their timelines and as per applicable law. In case of transfer of funds for NPS, the applicable NAV in respect of purchase of units of the respective NPS scheme shall be subject to realization & availability of the funds in the bank account of the NPS Trustee account before the applicable cut-off timings, irrespective of the amount of investment. Zerodha, as per the PFRDA Guidelines, will ensure on a best-effort basis, that money is debited on the same day and is settled to the NPS Trustee bank account as per the respective cut-off timings.
8. (h) Coin does not provide any form of advisory services. Zerodha and its employees do not provide any tips, advisory, solicitation, opinions or portfolio management services regarding buying, selling and trading of any securities, directly or indirectly, in any manner.
9. (i) Information displayed on Coin, including but not limited to; Zerodha Varsity, TradingQ&A, Charting and other tools on Kite, Coin, Console, Kite Web, Kite Android, Kite iOS, Pulse, and all other platforms, including social media, are purely for either educational, informational, or discussion purposes and should not be construed as direct or indirect recommendations to invest, trade or speculate in the markets.
10. (j) Zerodha would welcome and appreciate immediate notification or notice, if you or any person comes across any such tips, advisory, solicitation, opinions or related services regarding buying, selling and trading of any securities, directly or indirectly, in any manner from any person or platform which is represented, believed to be or likely to be believed as Zerodha.
11. Please visit our Support portal for any of your queries with regard to the same or to report any such incidents. In no event shall Zerodha be liable for any investments, trades or speculative activities performed by any person based on any such information or content and all such activities shall be solely at their own risk.

2. Usage of Services on the Coin Platform, Support & Charges

1. (a) You will be allowed to avail or use some of the services of this platform only when You complete KYC and account opening procedures with Zerodha, and agree to abide by all such Policies & Procedures, Terms and Conditions, Risk Management Policies, and all such consents & terms that you have agreed to during account opening with Zerodha along with all such rules/policies available on the website.
2. (b) Zerodha may use your personal data and in order to provide services to you, your personal information may be processed by or transferred or disclosed to and / or by third parties like BSE Star MF,Financial Institutions, RTA’s, Asset Management Companies, KRAs, CERSAI, Government Agencies, or 3rd party service providers & partners, etc., where necessary, to enable us to provide services to you. With your consent, your personal information, and usage of the website/mobile app/services of Zerodha and/or Coin, may be used by us in order to provide you with information in relation to other products and services used by You, and shall be done as permitted by applicable law. By visiting this platform, you agree to these terms of use and you confirm your wish for your personal information to be processed for these additional purposes, except where a notice and explicit consent is required by law.
3. (c) If you do not agree with these terms, we suggest you do not sign up or avail any services offered by Zerodha. You may avail the Services by using your Zerodha Client ID, Password and PIN which is provided by Zerodha. You agree that you shall be solely responsible for ensuring the protection and confidentiality of all your sensitive information such as Client ID, Password and PIN at all times and any disclosure thereof shall be entirely at your risk.
4. (d) You hereby represent and warrant that you shall make use of this website and/or the Zerodha/Coin mobile application in compliance with all applicable law. Zerodha shall not be responsible for any delay or failure in processing any transaction or any request whatsoever resulting from infrastructure issues, including but not limited to server downtime, network unavailability and connectivity issues.
5. (e) Any calculators/tools/planners on Coin, if any, that are designed to assist you in determining your appropriate amount of investment are not to be construed as any investment advice or strategy.
6. (f) All frequent support queries can be found here: Coin/Mutual Fund Support & Tradingqna - Coin, and any further queries or complaints to be escalated shall be raised on the Support portal.
7. (g) All charges with respect to services/transactions on the Coin platform are displayed while transacting on any instrument (before making such purchase), read along with the list of charges displayed on the Zerodha platform here: Zerodha list of charges.
8. (h) Charges with respect to NPS shall be as stated below and as in this article and may change from time to time, subject to PFRDA regulations:
9. • Account opening fee: Rs 200, plus GST.
   • Contribution charges: 0.25%, subject to a minimum of Rs 30 and a maximum of Rs 25,000, plus GST.
   • Exit charges 0.125%, of the corpus with a minimum of Rs 125 and a maximum of Rs 500.

3. Transactions Carried out on Coin

1. (a) There may be a possibility of variation in values arising out of delayed data feeds, transmission losses in electronic data, electronic fund transfer etc. for which Zerodha and its authorised representatives shall not be liable in any manner.
2. (b) You agree to maintain sufficient balance in your Zerodha trading account and/or bank account, as required, at all times to cover the purchase price and other costs and charges/quantity of units.
3. (c) Redemption proceeds and dividend payouts shall be credited by the AMC, directly to your bank account provided at the time of registration with Zerodha. This is if the bank account linked to your Zerodha account is on the list of banks with which the mutual fund has a direct credit arrangement. The list of such banks is mentioned in the Scheme Information Document or Key Information Memorandum (KIM) cum common application form of the respective mutual fund.
4. (d) You agree and acknowledge that transactions done through Zerodha will be tagged with the Zerodha’s trading member code: INZ000031633, and will be treated as Direct transactions.
5. (e) There may be an applicable exit load/any other charge levied by the Mutual Funds/AMCs that will be chargeable in accordance with the Scheme Information Documents (SID) /Key Information Memorandum (KIM), factsheets, and/or addendums issued thereto from time to time (collectively referred to as “Scheme Related Documents”). You shall read all the scheme-related documents before investing.
6. (f) Residents in the United States of America & Canada may not be permitted to transact in certain mutual funds, as decided and communicated by the respective AMC from time to time. Zerodha shall not be liable for rejections of such applications by Mutual Funds, where the investor is a resident from such a country banned list by the respective AMC. All such residents are required to do their own diligence with respect to eligibility in investing into such mutual funds/instruments.
7. (g) Since on Coin, your Mutual funds are held in demat form maintained with Zerodha Broking Limited, the nomination applicable for your demat account will be applicable for your mutual fund holdings as well. Please read the Instructions to nominate here. Nominees stated as per the nomination process on Coin shall be applicable w.r.t to your NPS subscription/holdings via your Zerodha account as well.
8. (h) You agree and acknowledge that National Pension Scheme related transactions done through Zerodha will be tagged with the Zerodha’s Point of Presence (POP) code: POP319072020.
9. (i) NAV/prices/any data shown on the platform to You for the purpose of transacting in any instrument are shown directly on an ‘as is’ basis, which may be provided by a third-party data vendor, directly by AMCs / financial institutions/PFRDA regulated entities, and/or by any such entity that Zerodha may have an agreement/association with.
10. (j) In case of differences in such price data due to any delay/connectivity issues, Zerodha shall not be liable for any such inaccuracy or consequential damages. You are required to do Your own diligence on prices required to be paid by You on transactions made on any instruments via Coin, and all such decisions to transact in such instruments would be based on Your sole discretion.
11. (k) Upon any investment made, units are allocated by mutual funds/ AMCs / institutions as per applicable NAVas the case may be, which is not under the control of Zerodha. Zerodha does not warrant that the calculation of NAV and units allotted by Mutual funds/PFRDA regulated entities for NPS or financial institutions are correct. In case you notice any discrepancy, the Zerodha customer support team shall help assist You to resolve Your query through such AMC or financial institution.
12. (l) A holiday means any day that is not a business day. The transactions, once placed, may or may not be cancelled. Please refer to the updates & notifications on Coin & on the Zerodha website for the updated status of your order at all times.

4. Investment-based Risks

1. (a) Investments in market-linked instruments come with inherent risks. You should solely rely on your discretion while transacting in such instruments. Zerodha shall not and does not provide any specific advisory with respect to Your investment in certain funds/instruments or scrips. You confirm that for investments in any units of the scheme, You have read and understood the content of the Scheme Information Documents / Statement of Additional Information of the scheme, which are either available on this Coin platform or on the website of the AMC/ Mutual Fund house/PFRDA regulated entities for NPS or Financial institution that has issued the instrument. You must always and agree to have read all terms provided on the issuer’s website along with the terms included herein. You have also read and understood the terms, conditions, details, rules and regulations governing the schemes.
2. (b) Common risks associated with investing in market-linked instruments such as mutual funds / NPS, including but not limited to, are:
3. Mutual Funds:
4. 1. (a) Market risk: The risk is that you may lose some or all of your principal. As markets fluctuate, there is always a possibility that the mutual funds you hold might be caught in a decline.
   2. (b) Inflation risk: The risk of losing purchasing power. If your mutual funds gain 5% in a year and the cost of living goes up by 2%, you are left with a real return of only 3%.
   3. (c) Interest rate risk: The risk that rising interest rates will cause your mutual funds to decline in value.
   4. (d) Currency risk: The risk that a decline in the exchange rate will reduce your gains (or add to your losses).
   5. (e) Credit risk: The risk that the issuer of a security won't have enough money to make its interest payments or to redeem at face value when they are due. Securities with a higher risk of default tend to pay higher returns.

5. Limitation of Liability

In no event shall Zerodha, its affiliates, or group companies, due to operating Coin, and or its contractors, agents, licensors, directors, employees, associates, partners or suppliers will be liable to You or any third party for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, losses in investment products, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) howsoever arising. This paragraph shall survive the termination of Your usage of this platform.

6. Indemnification

1. (a) You agree to indemnify, save, and hold Zerodha , their affiliates, group companies, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to:
2. 1. (i) Your use or misuse of the website/platform/mobile application;
   2. (ii) any violation by You of these terms, the AMC’s terms, or applicable laws;
   3. (iii) any breach of the representations, warranties, and covenants made by You herein or while signing up/agreeing to any documents, including but not limited to; applications forms and undertakings, signed by you during account opening, and any terms/consents/policies included on Zerodha’s website/domain, i.e. https://zerodha.com/, including its “Terms and Conditions”, “Policies & Procedures”, “Privacy Policy”, and “Disclosure”;
   4. (iv) any act, neglect, misconduct or fraud on your part; or
   5. (v) sharing and or disclosing the information disclosed hereunder.
3. (b) Zerodha reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Zerodha, including rights to settle, and you agree to cooperate with Zerodha’s defense and settlement of these claims. Zerodha will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This clause shall survive termination of your usage of the website/platform/mobile application.

7. No Warranties & No Waiver

1. (a) To the fullest extent permissible pursuant to applicable law, Zerodha, along with its officers, directors, employees, affiliates, group companies, and subsidiaries disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights.
2. (b) You expressly agree that use of the services of Coin is at your sole risk. All information provided through the website/platform/mobile application is provided on an ‘as is’ best effort basis.
3. (c) The Zerodha/Coin website/platform/mobile application and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the website/platform/mobile application are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied.
4. (d) Zerodha and any third party suppliers, affiliates, group companies, subsidiaries, licensors, employees, and partners do not warrant that the data, software, functions, or any other information offered on or through the app will be uninterrupted or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.
5. (e) Zerodha and any third party suppliers, licensors, affiliates, group companies, subsidiaries and partners do not warrant or make any representations regarding the use or the results of the use of the website/platform/mobile application in terms of correctness, accuracy, reliability, or otherwise.
6. (f) You understand and agree that if you use, access, download, or otherwise obtain information, materials, or data through the website/platform/mobile application, the same shall be at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and / or other device) or loss of data that results from the download or use of such material or data.
7. (g) We do not authorise anyone to make any warranty on our behalf and You should not rely on any such statement. This clause shall survive the termination of your usage of this platform or the services of Zerodha. In no event will Zerodha be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the website/platform/mobile application.
8. (h) The failure of Zerodha to exercise or enforce any right or provision of these terms will not constitute a waiver of such right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed/sent from Zerodha as per the Notice clause below.

8. Privacy Policy & Processing of sensitive/non-sensitive information

Zerodha’s Privacy Policy, subject to changes/updates from time to time, shall apply to Coin as well. Please take note of updates with respect to Zerodha’s Privacy Policy with respect to Zerodha’s processes on handling sensitive/non-sensitive information.

9. Rights to Coin

1. (a) The website/platform/mobile application are owned and operated by Zerodha Broking Limited. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of Coin and Services and the website/platform/mobile application provided by Zerodha Broking Limited are protected under Indian laws.
2. (b) You agree not to remove, obscure, or alter Zerodha or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the website/platform/mobile application. Except as expressly authorised by Zerodha in writing, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the any content/material from the website/platform/mobile application.
3. (c) In case You have comments regarding the website/platform/mobile application or ideas on how to improve it, please contact “[support][@][zerodha.com]”.

10. Modification of Terms

1. (a) Zerodha reserves the right to change, modify, add, or remove any terms/clauses of this Terms of Use and/or Privacy Policy and disclaimers displayed on Coin & Zerodha website from time to time (each, a change and collectively, changes).
2. (b) The revised terms shall be made available on Coin. You are requested to regularly visit Coin to view the updated and most current version of these terms. It shall be Your responsibility to check the terms periodically for any such changes.
3. (c) If You do not agree with any such changes/updates, Your sole and exclusive remedy is to terminate Your usage/relationship with Zerodha and the website/platform/mobile application. Your continued use of the website/platform/mobile application following the posting of changes will mean that you accept and agree to the changes.

11. Notice

1. (a) Zerodha may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the website/platform/mobile application or by any other reasonable means.
2. (b) Except as otherwise set forth herein, notice to Zerodha must be sent by courier or registered mail to “[support][@][zerodha.com]”.
3. (c) Zerodha shall send out all notices, information and other correspondence to you by email / sms at the email address / telephone number provided by You.
4. (d) In the event any notice, information or other correspondence is sent to you via letter, such letter will be sent to the postal address that you have given as your Communication address.
5. (e) In case of any change in your email ID / mobile number / correspondence address, you shall inform Zerodha in advance in the prescribed format to carry out the necessary changes in its records. It is solely your responsibility to update your registered contact details with Zerodha to receive all updates/notifications.

12. Refund & cancellation policy

The Refund & Cancellation policy for all payments made towards account opening or any other services is governed by our Policies and Procedures.

13. Survival

Upon termination of these terms, any provision, which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

14. Entirety

These terms and conditions read along with all documents, including but not limited to; applications forms and undertakings, signed by you during account opening, and any terms/consents/policies included on Zerodha’s websiteincluding its “Terms and Conditions”, “Policies & Procedures”, “Privacy Policy”, and “Disclosure” between you and Zerodha relating to the subject matter hereof and such terms will not be modified except by a change by Zerodha in accordance with the terms of such terms & processes agreed upon.

15. Assignment

The right to use the website/platform/mobile application is personal to you and is not transferable by assignment, sublicense, or any other method to any other person or entity.