Introducing Zerodha’s New Support Portal
Traders,
As you know, we have grown exponentially over the last 2 years, and have still strived to provide the best possible support experience. We’ve observed that when it comes to the large volumes of support queries we receive every day:
- Most support queries are repetitive in nature and in fact have answers already available.
- These answers are spread out across Z-Connect, Varsity, or TradingQ&A, making it not very straightforward for clients to find.
- Often, queries pertaining to specific aspects of an account (for example, a particular order) do not come with the necessary information (eg: order ID) for our support team to process. This results in a lot of back and forth e-mails significantly delaying query resolution.
To address this issue, we’ve built an all-new support system – Zerodha Support – a manually curated and actively maintained knowledge-base of information, questions and answers pertaining to all aspects of Zerodha, from account opening to trading. In addition, we’ve focused extensively on making these answers discoverable through an intelligent search system. If you’re still unable to find an answer to your query on the Support Portal, you can create a support ticket and track it right from there. The new ticket interface automatically pulls information from your account (orders, holdings, positions etc.) and let’s you pin point the exact issue while writing your query, saving you significant amounts of time. This is a much better and smooth experience than writing e-mails directly to our support e-mail address.
Comprehensive Knowledge Base
With over 400+ topics across 6 broad categories that are updated regularly, the portal has everything you need to know about trading at Zerodha.
Comprehensive
Intelligent search
We’ve put in a lot of effort to make the content discoverable through an intelligent search system.
Intelligent search
Contextual ticket creation
In the unlikely event that you don’t find a solution to your query, you can create a ticket from a topic specific to your query. Not just that; with the hooks we’ve implemented in the portal you can even select a specific transaction or entry (orders, holdings or positions) that you’re facing an issue with when creating a ticket.
Let’s say for example your order was rejected and you couldn’t find the reason, you can create a ticket by selecting the rejected order as shown in these screenshots. This ensures that your tickets are assigned to the appropriate teams and comes with enough contextual information, thus ensuring a quicker resolution.
Search for a topic
Select orders, positions or holdings to specify your issue.
Track all your tickets easily
If you have multiple tickets you can track their progress easily from your dashboard.
Track all your tickets from your dashboard.
View responses to your tickets
Next time you have a query, instead of sending an email (we will soon stop accepting emails on support[at]zerodha.com) head to the all-new Zerodha Support Portal!
Happy Trading
my mobile number is showing old when I entering my pan number…..
Hi Rohan, could you please create a ticket at support.zerodha.com so we can get this resolved at the earliest?
Dear sir,Madam.
SUB :- TAX AUDIT.
Your ZERODHA Varsity Portal still maintains the old status…shows the turnover limit as 5 Crore.
The Turnover limit is Now 10 Crore.
Yet it is not mentioned and Updated.
I am really Shocked.
Now…
My Question…
Sir…
I wish to increase my Turnover to just less then 10 Crore
By Doing a lot of Intra day trade.
(I do not do any Futures N Options )
And I wish to Book Profits at Less then 6%.
May be at 2 to 4%.
So I wanted a clarity that…I wish to avoid the Trouble of going in for a Tax audit.
I will maintain two conditions
1) My turnover I will limit to <Less than 10 Crore.
2) I will Book Profits at 2 to 4 %.
By following these TWO Conditions…
Can I Avoid Tax Audit…???
I Do not wish to hide any income.
Whatever income is Done…and is shown by
ZERODHA Tax P/L Statement I will Pay my income tax Accordingly…
Kindly clarify… Please.
I really need to increase my trading income.
Because Waiting for Profits or share price to go up by minimum 6 %.is becoming Cumbersome and futile many times.
Many Days… by 3.30 pm.
There is a profit of 2 to 4 % available But we are unable to book profits.
Kindly clarify…
And also please update the knowledge at Varsity to include the rules of limit 10 Crore. On turnover.
Also please Enhance the Watchlist in share trading to more than 2000.
Thanks
Tushar Arvind mody
My ticket no 20240405735745
Kindly update my email n mob no to KRA..N open my account…Things are very slow in zerodha and takes lot of time to solve
Kindly follow up on my complaint fast
Hi, the ticket number provided by you seems to be incorrect. Could you please recheck and provide the ticket number again?
Sir Through ticket no 20240320172144 I forwarded soft copy of Dematerilisation Request form (DRF), Copy of Share certificate and copy of Pancard to get confirmation to enable despatch of original DRF ,share certificate and pancard copy to Bengaluru office for dematerialisation. Response awaited and I have not despatched for want of confirmation. Is ticket mentioned is open and response can be expected.
I am stuck.
Regards
Sulochana Ramabadhran
Hi Sulochana, we’re getting this checked. You will have an update on your ticket.
New account will
Nifty 50 invite
My demat account was deactivated. Yesterday, I followed the process , received the message that your account will activated within 24 hours. But today the account is still deactivated.
Dear sir,
Please update my mobile number, several time I requested.
And many things, unable to do in my Account.
Thanks
Romi
Zeodha ticket no. 20230814259190. Sub: Wrong debits from my mf account worth more than Rs.13 lacs. 2446.45 unit were wrongly debited from my account on 11th Aug, 2023. The concerned person handling the complaints just gives stock answers. Like “Kindly accept our sincere apologies for the inconvenience caused, We have escalated this to the AMC and RTA and awaiting an update on the same, I assure you we will provide you with the latest update with a resolution to this issue”. I suspect it is a fraudulent transaction and my units have been siphoned off. No substantive action is being taken by Zerodha.
Hi Ghanashyam, we’re sorry to hear this. Getting this checked. You will have an update from the team.
Online zerodha account opening but still user id pasward not recieved allready adherCard pancard linked
Acount not opening
Hi Satya, sorry to hear this. Please create a ticket at support.zerodha.com so we can have this resolved at the earliest. You can also contact us on our account opening helpline: 080 4719 2020.
https://zerodha.com/contact
Already I am paying to 200
#20230414111114 ticket was created on 14th April 2023, I didn’t receive any response.
Hi Anju, we’re sorry to hear this. We’re having this checked. You will have an update on the ticket shortly.
Ticket no – #20230323312970 opened on March 23 is still open. It is a straightforward question on margins requied and it seems your RMS tteam is still confused to give a answer. Then how do you expect your customers to understand your policies?
More over your team just replies we are awaiting answer from RMS team and the ticket shows status “Replied” wheras it should be in “Open” status. How can just a “waiting for answer from RMS team count as a reply?
Hi Sathish, we see that our team has responded to your ticket. Please login to support.zerodha.com and check. For further assistance, you can reply to the same ticket.
My ticket is pending for more than 1 week with no solution. I’m supposed to receive a call. Customer team promises me to call me in 24 hours with a solution every time I call them, since they cant solve the issue themselves and only RMS team can, buy no one has called me yet. What am I supposed to do?
Hi Satish, we see that our team has reached out to you and we believe that your issues have been resolved.If you have any concerns or queries, you can reply to the ticket and our team will get back to you.
Sir users I’d no email send
Hi Kantesh, your KRA is still being processed. The login credentials will be sent to the registered email once the account is approved & opened.KRA can take up to 72 hours to verify the KYC details, more here.
Plz opne my account
Hi Salman, we’ve explained the account opening process here. If you’ve already submitted an account opening application, it takes up to 48 hours to verify the details. If it’s been longer, please create a ticket here.
Sar payment return dal dijiye
Mere ₹200 bhej kyon pagal banaa raha hai vah jo
Hey Ashok, we’re sorry to hear this. Please create a ticket at support.zerodha.com so that our team can have this checked and assist you.
Pl. close my account.
I NEED MY P&L AC STATEMENT FOR YEAR 2021/2022
Hey Prem, you can download all the reports from Console.
My bank account 200rup debited on ziroda
Hey Ganesh, please create a ticket at support.zerodha.com so that our team can have this checked and assist.
sir mera zerodha acount HU3678 hai our meze ek sms aaya hai
iska kya matlat hai
“your zerodha account is due for settlement and it will be settled with the next 10 days . the dile fund in your trading account will be transferred back to you bank account and you will have to transfr the funds back in order to trade / invest zerodha”
please help me
Hey Sanjiv, as per SEBI mandate, funds will be transferred back to your primary bank account as part of the quarterly/running account settlement. We’ve explained this here.
I wanted to open demat account for NRI’s with zerodha. Provided all the relevant documents notarized by the pharmacy – which is one of the certifying authority in Australia.
The application was rejected due to this reason, which was very disappointing.
Zerodha team does needs to update their knowledge of the world. You can not expect all the documents to be attested by Indian embassy or by Indian Banks (when there is no Indian bank present in Melbourne). Further, in the times of covid, justice of peace is not available.
I am sure, I am not the first one to move away to other brokers and certainly not the last one.
Extremely discouraging experience.
Having this checked, Amit. Someone from our team will reach out to you.
1. I had sent BOB physical shares to demat purpose to your zerodha bangalore office long day before .But no news from your end.
2. While buying or selling of share a message is appearing NUDGE. Then quickly it disappears. This is causing inconveniences in my trading process. Please see the matter.
Sir, My ID KN1740. I have not received Profit/Loss statement for the year 2021-2022 for submitting my Income Tax Return. Due date for submitting IT Return is 31st July, 2022. Please confirm.
Hey Vinayakrao, you can download the profit and loss report for a tax audit from Console, by following the instructions mentioned here.
Sir
I tried to open a Demat account with zerodha and did the necessary procedure as guided by you and paid the requisite fees on 29th June 2022. But till date I am yet to receive any communication from your end apart form an email with subject ” CVLKRA KYC Alert ReferenceId – 145627723
“.
It is hereby requested to your good office to process my application at the earliest and provide me a demat account so I can trade with Zerodha.
Thanks and regards.
Hey Avirup, the process seems to be incomplete. You can go to http://signup.zerodha.com and continue the sign-up process. If you face any difficulties, please create a ticket at support.zerodha.com our team will assist you with it.
Dear team I m pay ur fees 200 rs plz send me link to create new ac next steps
Hey Saurabh, you can complete the online process as explained here.Your process will continue from wherever you had left and you need not make any payment again.
Respected sir/ madam,
I request you to please help me with trading matters. I didn’t do any trading of your company from opening day to till date. You send weekly, monthly, yearly reports but this report is for my workless. A newcomer does not understand your system of tickets, specially, i. when the question needing a reply is not in your qn. bank. ii. It is also frustrating if “your ticket has not been created”
Please call me this no.9143064339/03325954414 and help for buy and sell.If you don’t do this work Close the trading account.
thanking you,
yours faithfully,
Somnath Chowdhury
RS6708
Hey Somnath, we”re having this checked. Someone from our team will reach out to you.
While you are entitled to call yourself No. 1 and your system is well researched. and the support portal has all answers; it is the experience of the users that matter. (The proof of the pudding is in the eating of it) .
For the past 12 days, I have been trying to open an account in my wife’s name, Everyday a different person (10 in all) promises that the matter will be attended within 24 hrs. but to no result. If this is the level of attention for account opening, I wonder what will be level of attention for other problems .
In this case the support portal takes one to the same route. (“It is foolish to expect a different result when you do the same thing again and again” a saying). This is what is happening in my case. My doubt is how many more 24 hours will it take to open this account?
Hey Janakiraman, we’re extremely sorry to hear this. We’re having this checked, someone from our team will reach out to you.
hold 300 BPCL shares in zerodha demat account….MC2202 is my account….
I wish to transfer these shares to 5 paisa & close this account….
===============================
I do not want to pay any transfer fee …..
================================
Kindly suggest procedures …
Send a verbatim reply & do not send a msg of refering to “faq”….
Require yr immediate action……
Rgds,
Raguram Sankar
MC 2202
+91-875-444-7935
Hey Raguram, there are multiple ways through which you can transfer shares from your Zerodha account. We’ve explained the process here. If you need any assistance, please create a ticket so that our team can assist you with it.
I have not received any reply from Zerodha after 3 working days. This surprised me. Ticket no #20220405169565.
Hey Soma, we’re sorry to hear this. We’re having this checked. You’ll have an update on the ticket shortly.
A newcomer does not understand your system of tickets, specially, i. when the question needing a reply is not in your qn. bank. ii. It is also frustrating if “your ticket has not been created” notice comes on the screen, and you go into a vicious cycle iii. This round robin “select 1 to 5″ does many rounds before reaching a human being to get to the subject is highly frustrating iv. You call from numbers, which can’t be called back, when you see a missed call v. Finally in an attempt to save time WE WASTE MUCH MORE TIME AND ENERGY IN THIS CIRCUS . Writer (Sujatha) Rangarajan wrote a nice story on how time is wasted in these time saving ’round robins”
Please make it easier for people to reach you. For 10 days I have not been able to transfer my shares in to ZERODHA, MAINLY DUE TO THE SYSTEM’S LIMITING NATURE. Think about the lost business due to this
Hey Janakiraman, sorry to hear this. Having this checked, someone from our team will reach out to you.
Last financial year i incurred loss of 2.5 lakhs in FnO. This year i am having profit of 4.5 lakhs. Is it mandatory to set off previous year’s loss this year or can I show this year’s income as 4.5 lakhs and pay applicable taxes and carry forward previous year’s loss to next year?
Hey Ashutosh, you can post taxation realted queries on our forum, TradingQnA.
I have submitted my all documents to Zerodha but unable to open my demat account what should I do
Hey Shobhit, we’re sorry to hear this. Could you please create a ticket on support.zerodha.com? Our team will have this checked and assist.
Thank you so much Mr shubham
I have purchased TCS fut for 3900 lot size 150. If TCS closes at 3700 on expiry and I do not square off the position, how much money should I have in account to take the delivery?
Is it 3900*150 or
3700*150
Tell the total amount including charges
Or
Hey Ashutosh, for futures position, you will need to maintain funds in proportion to Settlement Price * Lot Size, ie. 3700 * 150. You can check out more details along with charges for physical settlement here.
My Quetion is not there in Support portal.
How to do Plotting moving Avarage on RSI,
Sridhar, you can post general trading and investing-related queries on our forum TradingQNA.
Payment return please
Mapmyindia ipo allocated but share are not credited and payment failed.
Hey Harshad, the shares of MapmyIndia should now be reflecting in your holdings as it is listing on the exchanges today. Sometimes, due to technical issues from your bank’s end, the UPI mandate might fail even if you have received the IPO allotment. The bank will re-attempt the debit. The onus is on the bank to ensure that funds are debited from your bank account and given to the issuer’s bank. Even if your funds aren’t debited, the shares credited to your demat account will be available for selling on the listing date. Explained here.
Goodafternoon sir
Sirmy opening balance not showing properly.
Plz help.
Hey Harinath, best if you create a ticket on our Support Portal. We’ll have this checked.
Hey Harinath, best create a ticket on support.zerodha.com. We’ll look into this and have it clarified.
I got a mail as well as an SMS from Zerodha stating that the funds in my account is zero and I received a statement too from where all the columns were filled with N/A .
I’ve not done any buying and selling of securities since the past 2 months and the last week when I had checked by balance of funds it was Rs.63 and now it’s showing 0 .
Please tell me why is my balance is shown 0 all of a sudden.
If I have 1 lot of wipro and I have pledged all shares to sell a covered call for 1 lot of wipro. Do I need to keep 50% of the margin as cash or pledging will be sufficient?
Pl sent me account statement from opening balance to till today
Good morning sir.
YV8654 it’s my ID
Good morning sir
Sir mera opening b Sahi nahi show kar raha hai.
Plz tell about me.
Why again and again it’s happened.
I have transferred Rs 474700 to Zerodha from my registered bank account but the folios account holdings is showing only 465475 invented while both the amount must be equal. If there is a loss, money invented must the same which I transferred to Zerodha. I am unable to understand as to why is it so. Please clarify the same to me in simple words and oblige me.
Komal jain
Demat (BO) 1208160079070664
Support code 4726
Registered mobile 8318459373
Sir my opening balance is not showing properly and I don’t know how to get my money.
17 Aug earning =68 thousand Rs
But opening balance is not showing properly.
18Aug earning =39 thousands
But my opening balance is not showing properly.
Sir plz send .
Call
Hello Sir Your Phone No. Not Connected Please Call Me Return My Phone No. 7023715530 And My Problem
Other credits & debits
Har Shera par charj lag rha h
i have signed in with zerodha on 29th july but can’t able to set the new password for my account and i have received no mail regarding the password till now. Kindly look into this and help me to complete the account opening process
I had purchased 2 shares of EVEXIA LIFESTYLE much before Ex-Date and the Record-Date, which I am still Holding I my Demat account.
As per Company’s Bonus Shares Declaration, 5 Bonus shares for Each Shares held, I am Eligible to get 10 Bous shares, making totally 12 Shares in my Demat account after the transaction.
But, so far only 10 shares are there in my Demat account instead of 12, 2 purchased ones and 8 additional Bonus Shares.
I request your Goodself to kindly look into the matter and deposit 2 more additional Bonus Shares into my Demat account at the earliest to resolve the matter.
With Warm Regards,
Ravikumar P. Sanghavi
Provid my user i’d i have not received
Provide my user I’d I have not received my account open before 6 days my mobile no.8490911928
Provide my user I’d I have not received my account open before 6 days
Provide my user id,
I had not received yet
Sir mera account ki login id nahi mili hai mujhe khata khulaye huve do din ho gaye hai
Account Payment saksefully but not document upload and update
But why
I withdraw money zerodha Ac to My Ac 300rs but 55rs cut Than my bank Ac added
I am only for huse price 300rs withdraw to my Bank Ac than why big charge And how cut charge You are allredy Your service fees collect Than why Everyday Other charge collect
I cannot see any share price on my watchlist or either i search a share it always show share price zero
Hello,
When I reply to messages on the ticket portal as a user, my messages aren’t formatted. All the white spaces are removed (including new lines and tabs). But the messages which I receive from the customer service agent are properly formatted.
Please ask the Dev team to preserve user’s formatting.
Thanks!
Hey Daya, that is unintentional. Will have someone take a look at this. Thank you for pointing it out. 🙂
I was trying to open my new account on zerodha at 30.06.2021 7.00 PM. I have been deposited fees Rs. 200 but I haven’t receive OTP. Please refund my deposited fees.
Hey Somesh, please create a ticket here and we’ll get someone on this.
I have created a ticket in support portal on 17/06/2021, regarding wrong reporting of my holdings of MO N100 in zerodha. Though the whole day passed, still no resolution was provided to me. The response should be prompt.
I am not getting OTP at registered E Mail ID to sell my Stocks at Kite App.
Kindly resolve my issue or guide me to kill the issue.
Thanks for kind support.
Money has been deducted, Demat account is not opened, it is asking for IMCR code but neither is there any option nor my keyboard is showing to write
4 June Ko Main Apna zerodha account khulwaye tha online 300 rs me Jiska Sabhi documents main online submit kar diye the Aaj 9 June ho gai hai aur abhi tak mera zerodha ki taraf se koi bhi mail Nahin Aaya. Jabki Online mein 2 se 3 Din Mein account kholne ka statement zerodha saaf saaf karta hai.
Regarding for user ID and password
Till 2nd October 2022, I was able to login to Kite. But on 03.10.20222 , I am not able to login to my Account id VYN350. I have been able to reset my password but asking for SMS which is neither being received in my email or on my mobile. Kindly help me.
Hey Anil, please create a ticket at support.zerodha.com so that our team can check and assist. Btw, you can reset the password and enable TOTP for your account after this SMS OTP will not be required. Here’s how you can reset the password.
Hey Anil, could you please check now? Also, you can reset the password and enable TOTP for your account. After this SMS OTP will not be required. We’ve explained the process for enabling TOTP here: https://support.zerodha.com/category/your-zerodha-account/login-credentials/login-credentials-of-trading-platforms/articles/time-based-otp-setup
Hello Sir,
I had applied in your company for the post of Equity dealer position.and for that I had cleared online exam test conducted by your company.but after that I cannot get confirmation from yourside now what to do next.am I selected.bcuz I possess 16 years of experience in the field of Equity dealer.
So it’s my request to you to please let me know about my status of selection.so I can join your company.
Thankyou,
From : sachin khara ( 7021201671)
respected sir
I am the customer (ZZ8041) of your firm and I kind your attention on 60 day challange please give hard copy of certificate to winner.
if the trader win continued 60 day chslldnge 3 and more times please give award or shield
( that improve the trader efficiency and increase moral for trading which help developing of trading strategies)
I request the team zerodha please considered above point. and I am waiting for your reply.
As I had paid 300 rs for the new account but I have not received any id and password fro zerodha
Same problem bro
As I had paid for the new account but I have not received any
id or password from zerodha
As I had paid for the new account but I have not received any
id or password from zerodha
My details has not filled
There is huge Loop in the section
Customer should have given facility of login with email …… don’t open account here totally fraud system even there is no system as such also no customer support service
As I had paid 300 rs for the new account but I have not received any id and password fro zerodha
I created an account 5 days back but still did not get iD and password and all my documents are correct and submitted
I tried to open my account share trading account with you and 200 already paid but still I am not able to. Since opening an account seems full of hassles with your organisation. I could not even talk to any representative of yours to get my problem resolved, so i would request you to kind refund my 200/- rupees in my account.
My mobile number is 9810939578.
I tried to create Id and 300 already paid but still I am not able to get id.
Hi, how can I escalate a ticket(#20210509404077) when I’m not satisfied with the resolution?
Also can you please close the ticket if customer is satisfied with the response. Doesn’t seem fair to close the ticket without making sure the customer is happy.
I tried to create Id and 300 already paid but still I am not able to get id.
Hi, I want to work in bank nifty, need tips
I tried to create Id and 300 already paid but still I am not able to get id. How i get it. Whether i lost my 300 rs
Worst service being provided by Zeroda…
overcharging …
calls are not answered..
approaching consumer forum to file complaint against them…
DONT TRUST..
LOOTING PEOPLE…
THIRD CLASS BROKER EVER…
8888373269 PAWAR..
Chor sale zerodha wale
Poor service zerodha.
Extra charges
Fokat ke mail
Extra Texas
Applications not proper work
3.21PM Ke baad ke soda extra charges
Refer karne par Reward amount nhi hai
New account free me nhi open krna
Zerodha wale apne aap ko NSE or SBI se bada mante hai
Har bat me circular ka yaad dila deti hai…
I have paid the 300 at the stage of registration. And in the further stages it came to my knowledge that Kite Zeroda is a platform only for earning people and not students. So hence I would like to cancel my registration and get back my 300. Get back to me with regard with this issue soon.
i deleted ubi bank beacause the ifsc code of that bank has changed.then i added icici bank as a primary account.now i want to add pnb bank as a primary account but it is not happening.again and again the bank validation has faild.pls help me
After logging into my coin account, and placing order for a SIP Index Fund, am unable to transfer the money required as by default it is picking up my husbands IDFC FIRST Bank account. How can I correct this? I have placed one order for the 5th of May & would like to transfer amount from my account & not my husbands.
Tkt#20210403336099 for our new HUF account pending since 6apr2021. Even after submitting three draft applns based on zerodha supports sample docs and multiple calls with support, my application is still in digital review mode and not progressing. My mails to forms, support and individual mail-ids of zerodha were not responded for last few days. Support opened another TKT 20210421678671 themselves manually and closed on their own as duplicate. My calls to support gets IVR automated message every time, and I could not reach support contacts. Covid has become an handy excuse even for mail and callback responses. Requesting to put my application on escalation path for speedy process and completion.
I tried to create Id and 300 already paid but still I am not able to get id. How i get it. Whether i lost my 300 rs
I paid the account opening charge and filled the form online but my IPV is pending,probably because of some problem with webcam on my PC ,.I phoned you but your line was busy, did not get callback as promised.Please phone me on + 91 9831925082 or 9477457894 to complete the IPV & activate my account
Sir mera zerodha main account hai. Mere job ke vajah se mujhe daily time nahi milta. To maine eak broker se agreement kiya hai. Maine mera I’d, Password or pin broker ke sath share kiya hai. I’d password or pin broker ko pata hai to vo mere pithpiche mere account ka fund uske bank account main transfer Kar sakta hai kya? I’d, password or pin ye detail se fraud to nahi na ho sakta, Please Reply
Mera dmat AC open but user ID not issu Maine 300 pay kiya hai pls help us to loging kit app for trading
Hey Sachin, I see that you have to e-sign the account opening forms yet. Please click here to complete the process.
My account is open 08.04.2021 successful but user ID is not issued
i completed account opening formalities on 5th april. how much more time it will take?
13 days have been passed, answer to my query/ticket has not been responded to.
The ticket number is 20210318580283
Also because of this, I had created 1 more ticket on “support not responding” even that ticket didn’t have any response. Ticket number: 20210331792356
Zerodha support is totally pathetic and the worst I have seen in many years. No company has so much bad support.
The day will come when Zerodha will need to pay for bad support to its customers.
Sir me mere kite app se share sell krta hu lekin vo shell nhi ho rhe he, me first time e krta hu pls. Help me
I AM FACING PROBLEM IN ACTIVATION OF MY F&Q SEGMENTS .EVEN AFTER UPLOADING ALL NECESSARY DOCUMENTS IT DOES NOT SHOW ANY PROGRESS.
FOR LAST TWO DAY’S I AM CONTINOUSLY DOING THIS BUT THEIR IS NO UPDATE.
CAN ANYONE HELP ME TO GET OUT OF THIS SITUATION
in your chart IQ platform, so many errors are there like chart settings are regularly changing if I am using any trendline or support line are drawn in candlestick chart it disappeared in next login session I am raising so many tickets in Zerodha support platform but it is not resolving even save option is not providing in chat IQ moreover it is not saving automatically due to this small error we are facing so many problems in the regular trading session and your customer support team also close all raised ticket by saying it is resolved.
Hey Jitendra, most of these issues are due to the way ChartIQ is built. We don’t have the ability to make changes to these bits.
I will open the account and debit the amount of 300 till not working pls
Hi Sir,
I bought cnc stocks on Monday. I got in into my demat account by Wednesday evening. I sold it on Friday.
So in this case, what are all the charges will be applicable ??
Twice ac opening charge paid 200 +300 due to bank side error. But now in your ac .we only deal in cash and delivery basis.not interested in future and option and comodity. So pl.make change and revert 300 Rs.
i raised a ticket #20210225243022 on 25 feb 2021 still it is not resolved, can someone look into it.
This is regarding I have not received credit dtd 19.02.2021 & 22.02.2021. I have raised ticket too but no reply.
Please look into the matter.
My extra money brokers charge in 500 rs,customer call not support
Sir jab me options trade karta hu to stop loss lagne jata hu, but stop loss reject ho jata he pls suggest me actual process
Hey Lalit, you must be using SL-M orders to place the stoploss, these are blocked due to risks of freak trade. You will have to use SL order instead, you can check out the process here.
You can also use GTT orders to place both Stoploss and Target while buying/selling options. You can learn more about this here.
Thanks Sir….
I am unablento sell my share when i am tring to sell a pop up sms on screen show insufficient stock or any order is pending for this stock .
But there is nothing like this so how can i sell those stock .. you your customer support is really rubbish no one receive call and not call back ..
Dear Team,
I am bharat completed all formalities of Account opening in zerodha including the payment of Rs. 300/- your team member told that it will take around a week time to open your account till date no response from zerodha. What is this, how much you need to open a account.
I had made the payment and all required documents on 17/02/2021
Hope a quick and positive response from your end.
Also attaching the payment receipt.
Thank you
Bharat
Dear Team,
I am Ajay Sharma, completed all formalities of Account opening in zerodha including the payment of Rs. 300/- your team member told that it will take around a week time to open your account because of corona but after a year till date no response from zerodha. What is this, how much you need to open a account.
I had made the payment and all required documents on 31/03/2020.
Hope a quick and positive response from your end.
Also attaching the payment receipt.
Thank you
Ajay Sharma
300 rupees have been deducted from my account (I am putting its receipt together) but due to slow internet, further processing (ID password can not be done), what should I do now? Plz. Do something for me
Hi,
The amount (Rs 200) was successfully debited from my bank account using my debit card but I wasn’t able to do my IPV due to some reason and wasn’t able complete all the 7 steps prescribed in your site. Please help in complete registration.
Also before that I also tried to pay by hdfc net banking, the transaction failed as the mail sent by Zerodha but the amount (Rs 200) has been debited from my HDFC Bank account.
Rahul Khazanchi
Cell no:- 9149400331
Hi Team,
I need alerts on Volume Osciliator for all stocks.
Can you please help me in that.
Regards,
Manohar Ramanji,
My Commodity account is inactive after several request. I have also uploaded my six months bank statement. What was the problem ?Please take necessary step.
Always Facing issue while contacting you on your support tele Nos., please arrange a call back systems will be appreciated.
Sir manie account khole 7 days ho gya abhi tak mujhe I’d aur password nhi mila
-Your support portal service is very weak.
a) I raised a ticket on why my request for a secondary bank account is showing as “processing of primary bank account”. Reply was updation will be done in 48 hours which I am already aware of. But how the wrong information in my profile will be corrected was never replied.
b) I raised a ticket informing my ledger has not considered my cash market transactions and therefore showing a higher balance. Reply was how to check the ledger.
The replies are like Oranges when we are asking for Apples.
These replies also give me a feeling that your support portal service under estimates the customer.
Trust you will look into such issues and make the portal much stronger and ensure that the reply provider understands what exactly is asked for and reply accordingly.
Regards.
support id no- 20210106165248
i bought Manali shares at 35.84 couple days back and sold it today at 36 and again bought at 35.40 (70 shares) but in my holdings it’s still shows 35.84 . but in history it shows 35.40. i has sold all the shares at 35.84 . no reply from email. worst support . will change this app.
i would like to open DEMAT account with Zerodha, but iam in Abu Dhabi and i dont have an indian number,
How can i open???
I opened kit zerodha’s I paid amount and I submitted evey documents but I hasn’t got user ID of kit app how can I login in to that
I do not want to open an account. Please refund the money deposited while opening my account
I would like to bring to your attention that your customer service has become unresponsive. I have opened a ticket in september (20200907905255) and it is still not resolved. It is causing a headache in tax filing because of errors in your P&L reporting. Please address and check why there is no response. Thanks.
Indly provide Cmbp id for availing speed e service in nsdl.
Please make me know how can I change my income details,i mistakingly choose high income option while creating my account
Very bad experience with zerodha . No customer support .
Maine 300 pey kardiya hai par mera account open abhi tak nahi hua please help
You charged but account is still not opened.please look into it.
You charged but account is still not opened.
hi,
I want to open new account with Zerodha, i started online process and then during aadhar verification my mobile no. for verification was different so i again started with the no. mentioned in aadhar, but now during email id and pan verification its showing that its already exists.
request you to kindly undo my profile so that i can open account.
regards
Dear Sir,
Since my Adhaar No. is not linked with my current mobile number, I am finding difficulties in the opening an account.
I have already paid Rs. 200/-.
Request you to please return the same.
Very very very bad customer service .
Very bad experience with zerodha . No customer support .
They are asking us to create a ticket under some standard topics.This is nonsense.Our query may not fall under any of these topics.
Why are they refusing to accept e mails?
Account open nahi hue payment ho Chuka hai
Regt mob no
Our salesperson will call you to assist on this in some time.
Same issue
I was compelled to make payment for Rs. 580.85 for my annual charges. When I received mail from Zerodha, there was no mention regarding the charges, But I have asked about the charges, but did not receive any reply and also tried to contact Zerodha Customer care Number but was in vain. Inspite of sending my query regarding the increasing payment, I did not receive any satisfactory reply, but the amount was increasing frequently. Ultimately I was compelled to make the payment of Rs. 580.85 in the place of Rs. 300/- which was really unfortunate. Kindly arrange to refund the extra amount you charged at your earliest and oblige.
Thans and regads
Sathyendran Sekhara Pillai Nair
I have a issue reagrding the start payment..
I paid the amount of ₹300 2 times how will I get the refund of the amount
Sir, Earlier I have opened a account (BX….) with you. I have closed the account due to some personal reasons. Now I want to restart the account.
So kindly guide me the procedure or start my account at the earliest.
Rajiv Behal
…..
You can proceed to signup on signup.zerodha.com You can reach us at 080 47192020 in case of queries.
Kitne Dinon se main zerodha mein account kholne ke liye prayas kar raha hun per khul nahin raha please call me my number is 9016083878
I have tried to reach zerodha following by Registered mobile number and support key. But the IVR always again and again saying please put your registar mobile no and support. Its very bad service i want to discontinue this service
Please contact me either close my account. I want to withdraw all the funds.
Hello,
Can you please help resolve my ticket: #20200928868746 . I am not even getting assigned to anyone and no response yet. This is so frustrating.
regards,
RS
Dear Team Zerodha,
Yesterday I applied IPO application for Angel Broking Limited having Application number NJ484858086682
From UPI bhim app I received message to block the money which having expiry till 5:30 pm on 25.09.2020 but now i am looking there is no request & on my console IPO i see the message – The block collect request has expired.
I don’t understand whats happen. I request you please do the needful & inform me.
My client ID WY3034/Support 4277,
I wanted ‘Transaction with holding statement’ for F.Y.2019-20, but I was unable to raise the ticket. When sent e mail, there was an auto reply to log into support portal. I have lost two hours to raise a ticket. We need a human help.
I tried to create a ticket to send me a signed and stamped CMR copy so as to send it to my previous broker for transferring my stocks to Zerodha account. But could not do it. Tried to contact over phone several times but no one is answering. When I send a email there was an auto reply that I should log into support portal. This has become a vicious circle. Everything cannot be done through email/portal. We need a human support.
I have just opened Trading A/C. & Dimet A/C,In my zerodha dimet A/c, we transfer the shares of rupees: 300000=00 to my account here, then I will get a trading limit of how many rupees.
My Ticket No #20200918843311
Please replay ASAP waiting for long time
Subject: 87,000 rs missing in my Demat account
Trading Account YH0015
Today I have transferred an amount of Rs. 2000 through Union Bank of India (my account was with Andhra Bank and Andhra Bank has merged with Union Bank of India) from my account No. 000210012004758 through RTGS and the relative No.ANDBN20251037749. Kindly confirm receipt and credit to my Trading Account.
How Can I create my own ticket ?
Simply go to support.zerodha.com, search for your query, and create a ticket if it isn’t already answered.
My Client ID or Client Code (Ledger Code) : XB6455
The Retention Account Statement for XB6455 on 14th August shows that I have to pay Rs. 187.84 to Zerodha.
I do not know the direct link to pay Zerodha.
I have never opened Kite and do not know the login credentials.
I have following: –
Zerodha Password : 19xxxxx18zo (11 Digits)
Client ID or Client Code (Ledger Code) : XB6455 (6 Digits)
Zpin : 4xx0 (4 Digits)
e-CAS ID: 10XXXXX84 (9 Digits)
I do not have ID & password for Kite. If I have to create them please let me know whether I have to use ID and Password as
1. “ID” – is it Numerical or alphaNumerical & how many digits?
2. “Password” – is it Numerical or alphaNumerical & how many digits?
Please help me with these details to pay the dues to Zerodha and to renew my KYC
Thanking you in anticipation,
Hi,
I have send bank account modification form with new bank account statement . But, still not modification my bank account. Approximately 1 month done to send my documents. Still no response. I am totally disappointed. I called many times they won’t reply.
Dear,
My documents delivered 10 days back but still my account not opened please do the needful.
My Id is WG9101
500 rupees deducted from my account on 22 nov 2018 but still i am unable to trade i have resubmitted my kyc one week back please check.
My id is WG9101
Sir your phone no. not connected. please call me return my phone no. 7988279473. and solve my problem.
I applied in FPO and received 1000 quantity but my some payment hold in nse not release yet so please tell me what should I do ..
Best create a ticket on our Support Portal.
My F&O segment is not being activated from past month whereas all the documents have been uploaded and the payment has also been done. I am facing huge difficulties. Please activate f&o on my account.
Below stock i set a sell limit price Rs 681 when current price was Rs 695 but it sold with current price 695 immediately. may i know the reason why it sells with current price . Is it a technical error ?
Id #200727100536749
Time Status Exch. time Exch. update Qty. Filled qty. Avg. price Price
09:52:15 COMPLETE 09:52:15 09:52:15 10 10 695.4 681
09:52:15 OPEN 09:52:15 09:52:15 10 0 0 681
09:52:15 OPEN PENDING — — 10 0 0 681
09:52:15 VALIDATION PENDING — — 10 0 0 681
09:52:15 PUT ORDER REQ RECEIVED — — 10 0 0 681
If you want to sell below the current market price, you’ll need to place a SL or SLM order. Limit orders execute at the best available price, limited by the limit price. Explained here in detail.
Sir margin amount is decting more I don’t know y in in 309 rs profit margin is 149rs y…. Please call me
Kindly Re activate my ID YF8321
Not satisfied since last 4 days still my fund not update
Worst app
Not able to see proper category to enable BSE cash segment . Can you please enable BSE . Hope you have my income proofs too. Have just emailed about this.
Thanks,
Avnish Sinha
RA5626
Dear Sir/Mam,
My Name is Amish Kumar, My Client ID is XJ9622
I have downloaded my Console Report of Stocks, Canara Bank Shows in Unrealized Profit/Loss Statement.
But I have already sold Shares of Canara Bank.
I did not have any single stock of Canara Bank in My Portfolio.
Then why Console Shows Shares of Canara Bank with Unrealized Loss.
Thanks & Regards,
Amish Kumar
9815652307
I’m unable to set ADX in My account. Could be issue with my account alone. Can you please help me in this.
I am sure this issue is only for my account as i checked couple of my friends account, the chart properties looks good.
Ex : I see the options like ADX/DMS in others account, But I am seeing only ADX in my account. Please find the below screenshot which has issue.
My ACCOUNT IS LOCKED & NEW PASS WORD OR CAPTCHA NOT ACCEPTING
Subject: how to overlay rsi(3) and rsi(27) over the same indicator chart area in kite zerodha ?
hello,
may i request you to let me know how to do of the above subject matter ?
thanks.
hi,
Its really very difficult to reach your customer service team, i am placing an BUY order from last 3 days and your are cancelling the order with out any info or clarification and the stock price of that company is increasing day by day.
Guys,
Please manage growth properly. If you fail to support at this stay. you are smart enough to know the results.
An empathetic support wont hurt to have.
A couple of thoughts
1) your support portal is punishing, once I login into support portal, Can I not have a create ticket straight by my login ID.
2) enable a live chat some where, atleast on support portal, it is not like poeple are bored and come to bother your guys by chatting.
3) today after 30 mins or so call got dropped saying call back we are busy, I can under stand that. but then IVRsaid email to support.zerodha.com (where my email bounced). IT is just audacious to be in a service industry and not answer a call from customer (though this has become the norm with telecom & banking sectors) .. you do not where they are heading with this attitude of service.
4) watchout for fyers, they are addressing all the issues zerodha has (like, you do not give 1 minute data even after 1-2 minutes lag. you just want us to build from bid-ask. )
4.1) a person picks up phone and speaks. I do not mind if you delete this post. but please pass it on to mr.kamath.
Realy very much apportioned about your service I’ll already sales before it going to Dement Account. pls update your transaction. i’ll not Pay DP charges this tym.
I was calling zerodha customer care number since 9:30…but still no answer from zerodha side….my position is going in loss…but nobody is giving answer….it’s a very bad thing from zerodha side
What is breakeven point and how it is calculated and charged on us .
I got to know about it when I was using zerodha brokerage calculator portal
Explained here.
My account is not activating and agent isnot attending my call
Hi Manjeet,
Our salesperson has reached out to you. Do check the signup page here https://signup.zerodha.com/ to check the progress.
Ticket #20200413794865
I’m Ashok Salave from Pune Maharashtra. I’m writing this mail because I’ve faced the unnecessary website hanging issue so many time.
I’m not able to trade share as per my choice instantly due to website hanging issue, It is now dramatically impacting to my interest towards share market.
There might be many people with the same query.
This is my humble request to you for your possible improvement in terms of website trading service.
Hi
Zerodha is doing very worst support, nobody responding to the tickets.
And, we dont option to chase the tickets.
#20200409221547, i raised on 9th April.
the tickets about, the default segment not included, its basic mistakes from Zerodha.
Dear Sir/Mam,
My Name is Amish Kumar, My Client ID is XJ9622
I have downloaded my Console Report of Stocks, Canara Bank Shows in Unrealized Profit/Loss Statement.
But I have already sold Shares of Canara Bank.
I did not have any single stock of Canara Bank in My Portfolio.
Then why Console Shows Shares of Canara Bank with Unrealized Loss.
Thanks & Regards,
Amish Kumar
9815652307
Worst response. No body is attending calls from last 10 days . If they receive they will give you useless reason from last 10 days i am calling them but still my problem is same.
What is the issue you’re facing, Rishabh? Can you share the ticket number? Will have someone check.
I gave a withdrawal request on 25-march-2020 for rs.50000. The same day the withdrawal status shown as processed but in my account i have not received the payment.
On 26th march i raised a ticket #20200326381114.
“Withdrawal status says 50000 is processed. But i didnt receive the amount in my acvount. Please share the utr number and other details”
Reply by zerodha
“As per your mail the withdrawal request has been processed from our end and you will receive the funds by the end of the day. There may be a delay from the banks due to COVID-19 lock downs. ”
I again replied that “i work for the same bank where i have my bank account so please provide UTR number”.
Till now there is no reply from zerodha. I tried support line 080 4718 1888 and i waited for 20 minutes there is no responsoe at all. I even tried after market hours too – no response.
I know this is critical time, everyone is working from home and all. for the same critical time only i gave withdrawal request. Why there is no response for the same? All i asked is just a UTR number to find where and what went wrong. The problem might be on the bank side too. I agree but why there is a delay in provindg UTR number.
It is suspicious, I demand the reply immediately and help me out to ease the problem immeditely.
thanks,
chandru
I have applied for Dmat service and paid Rs 300 however, i was not able to upload my documents. Request you to pls call me to suggest alternative.
Urge you to activate the account as early as possible.
I have submitted all essential documents to your documents collector but still no any updated received regarding account opening.
Hey Navnath, we’re processing your application and you should receive an email with login credentials soon. We are seeing a lot of account opening applications right now due to which things are a little slow.
I raised a ticket no 20200311564558 on 11.03.2020, regarding a referral through whom I wanted to open this account. No response till date. I also tried through your phone customer care twice, but no response.
Please confirm the referral.
You advertise account can be opened in one day, I started the account opening procedure on 19.2.2020,
I am not able to operate the account even today. IT IS A SHAMEFUL EXPERIENCE FOR A SENIOR CITIZEN.
I have submitted all account opening forms online, made the payments including digitally signing the forms using AADHAR. Also after completion of process, it was displayed that i will receive email with account information once account is activated. However no update yet.
May i know how much more time is required for the same.
I have not yet received my credentials only able to login through mobile number and OTP. but its not showing account opening status I have done with payments.
Hey Abhishek, I see that you have e-signed your account opening forms only today. Your account will be ready to use in a couple of days.
My account inactive mode please activate
Main zerodha main account opening ke liye try kiya tha pura process ok ho gaya last mein Bank proof project aaya han main second time Bank proof upload kiya hai fir bhi reject aaya han Mera purse dusra bank account nahin hai hi main support ko call kiya bola Mera Paisa return karo lo bole theek hai return hoga ek mahina se jyada ho gaya abhi tak Paisa return nahin aaya naahi humko client ID password Mila SBI ka Bank account hai mera
I am trying to reset my login password but it show invalid credential i don’t know why..not able to call customer care call gets disconnected automatically. user id – WL5191
Best create a ticket on our Support Portal.
Chenge my IFS CODE SBIN0005461
USER ID UP9382 AKASH WADEKAR
I requested you to payout. Not out yet Calling Customer Care Can’t even call. By the way, how much time do you have for payout.
There was a delay with banks processing NEFTs today. It should be processed by now.
I have added money through IMPS through my HDFC bank, but it is not reflected in my Zerodha account. Kindly look into this matter at the earliest. Please do the needful on a priority basis.
Pl. revert as early as possible, as my amount is hampered in the account of Zerodha with account No. 05230340001348. Kindly look into this matter at the earliest & Transfer my amount in the Zerodha Trading account or reversed to the original source
Hey Ayush, the transfer would have been reversed. Our account number has changed a year ago. Check the latest account details here.
Sir
Zerodha is sending emails to clients, but client is unable to send emails to zerodha team. Can Zerodha remove this blockage?
HI, where I get the exact list of stocks that are eligible for MIS in ZERODHA ,before the market opening everyday….
iam little bit confusing about the stocks that are eligible for intraday .Because the stocks available for intraday trading today….after some days that stock is blocked for intraday by RMS…..where i get the exact list of stocks everyday…please tell me
Hey Hari, you will find the list here, in the margin calculator – https://zerodha.com/margin-calculator/Equity/
You can type the name of the scrip, and find out how much leverage Zerodha is providing.
My demat account is not opened from 22 Nov. till now. Its ur’s fault that ipv webcam is not working. My money Rs. 500 is deducted from my account and I ceate a ticket but i don’t know how to check ticket progress without log in.
Please resolve my problem.
Hi Kumar,
The browser seeks permission to open the webcam when you try to do the IPV process, if you do not allow it, then the IPV process cannot happen, please go through :https://support.zerodha.com/category/account-opening/online-account-opening/articles/what-is-in-person-verification-and-why-is-it-needed.
Do visit https://signup.zerodha.com/ipv to complete the IPV.
https://imgur.com/itNY8wa
Hi Techteam
Opening the multiple chart 2 or 4 directly moves it to the new window where watch list is not available can this be moved to the main screen
or
the multiple chart 2 or 4 can be synced for script like in trading view where by typing the script name all other charts sync to the same script
Hi Suresh, I’m afraid this wouldn’t be possible right now.
My client id is QM8842. I Sent mt poa and nominee form on 27 th september.Today is 17th october.My nominee got updated but my poa is still not updated. I raised ticket but still no reply even after 2 days.This is frustrating.
Hi Arush, I’m sorry about the delay, but I believe the PoA is now updated?
It would be grateful, Zerodha have options to download statements and Holding reports in the PDF format as well. Because some of the situations, excel format documents are not acceptable due to its editability.
Will pass this feedback on. By the way, you can download PDF contract notes, margin statements, and annual global statements under Downloads in the Reports section on Console.
Ticket id – #20190927765656.
I have provided monthly statement, but it does not contain bank ifsc code and mirc code. For that additionally i have sent passbook first page photo which has all information, still my account opening rejection not resolved yet.
Passbook photo – rejected due to Axis bank logo.(Passbook is provided by axis bank, if they do not have logo on passbook font page in that what is my mistake.)
What else i can give, i have given all bank info that i have still you people not trusting on us and supporting to open account.
I can not give further more docs, because only this much I have.
Constantly taking followup to open my account, but not getting any positive response. If it is not possible to open Zerodha account then close or stop opening process for me, So I can go with other brokerage. I have paid 500 Rs. if you willing to repay to me then refund it.
Very bad experience with your representative in opening an account. Details are mentioned in the ticket 20190621663840, please check and refund my amount at the earliest..
i send my clients form one week ago through blue dart . it’s showing delivered but still account not opened and i raised ticket on friday still no response your courier team not even find it out. i faced same problem before.. plus my client lead added by me also not mapped under me. it’s getting frustrated
Sorry to hear that. Can you share the ticket number? Will have someone check this.
Kindly explain, why Zerodha indicators are not running in real time, I have noticed there is a lag in realtime vs indicator time
Best raise a ticket on our Support Portal.
gann square of 9 in zerodha
I want to open on line account, also i paid 300 rupees for equity account but when a processed on line during digilocker process, my father name showing wrong, my grandfather name show instead of my father name, so please help me.
I am an existing customer. Customer ID is QE2165.
Currently I am having only equity account.
To open the commodity account I have completed the necessary procedure through online. And then I sent the necessary documents (ECN, Bank Statements, POA) through Blue Dart Courier at least 10 – 12 days earlier. But still I am waiting for login ID and password.
Dear Sir
For client ID: RM0279, though F&O segment is active as shown in the client profile, any order related to NFO segment is rejected showing the reason “this segment is not active”. The matter has been raised to support.zerodha portal, yields no result and also no response.
Mita Chattopadhyay
RM0279
Hi… My Name is Hawwa… I’m to share trading business from 2006… I had Great Experience with My Zerodha Accounts and I Had Recommended Many Of My Friends And Clients to Open An Account in Zerodha. But now, As Requested by Me one of my friend Named V. Krishna Rekha wanted to Open An Account. We Send the Documents offline 20 Days Before after Checking Thoroughly By A Zerodha Sales Executive Fazal. But to Our Surprise our Application Was Rejected telling that we Missed some Documents. And with Support of Another Sales Executive Boyish we Sent it All thoroughly check cling with them before a week. Believe me, We Are Not Been Even Called For Verification and We wonder whether our Application is in Process Or not. So What You Want us To do Know
My clients I’d is YI1987.please I want to know my account statement and balance
You can check out all this data on Console, the backoffice.
I have paid my opening fee of rs 300 and recived the payment recived email . but i m still stuck on the second page and it says “Your payment could not be captured. Please try later” .
This issue is addressed and we see you have proceeded ahead.
I have made payment but unable to proceed further. Do I have to make payment again and I lost my previous payments?
If you’ve paid twice, one of these will be reversed to you.
sir i am trying to call for help but not connected what reason
What seems to be the issue?
I’ve very bad experience with Zerodha Support. They’re not providing support in timely manner and nobody is willing to resolve the customer issues.
I’ve opened support ticket 4 months back and have not received any solution yet. They keep waiting 15-20 days each time I comment on the ticket. Nobody is willing to work on it.
Also they’ve closed the ticket multiple times saying that they’ve reported the issue to their developer team. But still the issue is not resolved, so I had to re-open the ticket again and again.
I tried to call the supprot number and talked with the representative and their senior and they’ve no knowledge about thier systems and they keep telling the same instead resolving the issue.
What is the purpose of all this “Zerodha’s new support portal” if you’re not resolving the issues effectively?
Ticket:#20180906629525
It’s very sad to share here regarding my sales manager, she is not responding over any call & messages, hope for good co-operation.
or can you please change my sales manager.
How to know my zpin
Dear Sir,Kindly make the provision in the chart that ,there should be visible pointers purchase,sale and SL pointers in the chart.So that From chart only we can alter all purchase sale and SL quickly by just sliding that poiters .It very helpful if u do this sir…
This is on our list of things to do, Felix, but will take some time.
Yesterday I put 18000 payout but still not received some time after noon 1:30pm coming but today not received my amount please clarify this is my equity account
Please change my phone number
Now I am using this number 8074502310
You can update your mobile number from the profile section of Q.
Yesterday I done 4000 imps to my commodity account still not coming any possition my I’d rm3700 please rectify my problem
Best raise a ticket on our support portal.
I filled application form for dmat account in zerodha .which copy sent at zeros office.and how can get my login details for treading
No technology is good if the willingness to resolve customer issues is missing.
struggling with opening account on Zerodha. Paid fee and completed formalities two weeks back however my account is still not active. No one from Zerodha customer care is ready to help.
I even tweeted and logged a support ticket but sad to see Zerodha not paying any heed to the issue.
At least return me my money.
Pl check script HOCL,demate charges debitted from fund balance twice and FIPP Dividend pay out twice has been debited on 21 08 2018 and credit back back to my fund
Thanks
ManoharanThangavelu
Hi,
Iam facing some isssues with zerodha kite platform. Whenever i placed bracket order it buys shares on market price… Don’t know why… It makes me more loss…. So solution need
Is it possible to place stop loss and target at a time in single sell order for normal option sell call?
Dear Team,
I have created a ticket on Aug 21, 2018 16:48. Until now no feedback.
Issue : On august 16th i sold 710 shares of “X” company @ Rs 48.20.But in the P&L report it is appearing only amount for sold shares of 375 qty.
Can you please support me.
Thank you!
Unnecessarily deducted 10 rs as debit my account when I trf fund from my linked sbi bank to the zero dha it can be happen from last few transaction of depositing money when I try 10000 rs 10 deducted
Hi Sanket, this has been explained here.
SIR MY BO ORDER IS NOT ENABLE…PLEASE ENABLE IT
MY USER ID IS- DA7387
Hi Abhimanyu, BO is enabled for everyone by default. What is the error you’re seeing?
I bought 194 shares of TVS motors in multiple trades over a period from Sept 17 to Aug 18. Recently I sold 65 shares at average price of 553.23 in Aug 18. As it follows FIFO rule, my current holdings of 129 share has average buying price of 558.44, which is correctly being shown in my holdings. The average buying price of sold 65 shares was 646.55, and hence my total realized loss is approximately 6000. But Tax P&L report of FY 18-19 is showing showing the average buying price for sold shares as 594 and hence realized loss only 3000 approx. No loss is shown in Tax P&L report of FY 17-18. Why this mismatch is there and which report I need to claim loss of 6k.
Thanks
Dear Sir/Medam
I have paid Rs.500/- during opening of account in your website through wallet (Airtel Payment Bank wallet). Your gateway partner i.e. Rezorpay confirm me that payment was successful.
Further, it may be noted that, money was debited from my wallet. details are given below:
Transaction id : 1197949754
Transaction Date : 12/08/2018
Transaction Time : 04:15 PM
Payment Id: pay_AkYWeX8LOsm8Wu
Amount : Rs. 500/-
Hi Debjit, have you completed the e-sign process using Aadhaar?
Sir agr koi pakistani zerodha ma account bana chaye tu bana sakta hai y nhi or bana sakta hai tu is ka liye kya kya requried hai plz sir bataya
I am not able to login into my account an error is being displayed ‘” user blocked contact system administrator”.
I don’t Know MY ZPIN,
Kindly resolve the grievance urgently
Nitin,
This great reliance on technology at the exclusion of human interface even in crucial area of support can backfire at times. I can understand that FAQs and Automated Help can take care of “routine” queries but my experience shows where Zerodha has failed in its duties to take care of its clients online.
I transferred shares from another brokerage house to Zerodha in Nov 2017. This included shares that were bought many years ago in the other brokerage. I then updated manually the buy date and price via discrepant share entry. These shares were sold in March 2018 through my Zerodha account.
But the transaction is not reflected as Long Term Capital gain/loss as it should be from its purchase and sale dates in my Tax P&L report. It’s been more than 48 hours since I raised multiple tickets about it with the words URGENT as I need it to finish my tax return but to deaf ears.
When I called helpline number, the person could only ask me to raise a support ticket after listening to my explanation as written above. So either by calling or raising a ticket no human being can help me with my problem. In my conversations couple of times, they have admitted problems with your backoffice software and promised that it is being updated “soon” but that “soon” has still not come after several months.
Sorry to put a spoke in your wheel but it’s time to stop all this self-congratulatory business with superduper technology if it cannot provide the required help to clients as and when needed, and in the timeframe required.
Further to my comment above, I just called to inquire about the status of my support ticket because neither have I received a phone call (considering it’s URGENT!) nor have I received any email messages showing status of my request. All the poor slob at Helpdesk could tell me that no ‘live’ human being is available to talk to me, that they are working on it and hope to resolve by 2pm. And what if it is NOT resolved, I asked. All he could say was call the helpline number again! It’s been 3 days since the ticket was raised. Lessons to learn from this are:
(1) If you sign up for no frills brokerage, this is what one ends up with!
(2) Reliance on technology which is not fully matured or still evolving has its unintended consequences.
(3) Even in trading software Kite, I have had stoplosses which were rs.15 above current price gone in a microsecond (stock was DRL). The huge price move was not shown on any Zerodha chart or on Google or any other chart I checked. Even NSE didn’t record it as day’s high. The prices/charts only got updated at the EOD. Raising a query with SEBI is like dealing with a dumbass government dept. that only wants you to fill out forms and stuff. Then they forward your complaint to the brokerage house. What if it is the exchange that is at fault? How many places can one file a complaint? Zerodha standard reply was that not all price points can be shown and a valid response at least. So in all likelihood someone at NSE could be playing with our stoplosses but us hapless clients have no recourse. All the more reason to stay away from costly futures.
(4) If slightly higher brokerage is deterring one to enter the stock market then our trading plan is not correct. Time to seriously rethink your trading strategies. Better stick to delivery based trading only.
Good luck to all and God bless.
@nitin
I really thought a lot before opening a HUF account in zerodha and then I had faced so many issues while opening as well. Hardly anyone in zerodha is trained to handle HUF account opening. All possible mis-information is provided and then so many follow-ups to know the status. Now I tried to activate F&O trading in the same account, and yet again the same problem. And learning from past experience i thought it is better to visit your office and do all the required formalities and 2 hours after reaching home (travelling 12kms in Bangalore) i get a mail that my application is rejected as I was misinformed. And i have to go through all the same hassle just so that i can trade in my account.
Now i should seriously reconsider my option to move to either Upstox or tradejini.
Just for your information, i had got at least 3 more accounts as i referred my colleagues.
Hello nithin sir I just want to know that the equity or f&o per executed order charge flat 20 RS by zerodha but if I buy 10000 shares and the software divide that shares by 4 part 2500+2500+2500+2500 so it’s brokerage still 20 or I have to pay 20+20+20+20=80 Rupees brokerage..
I have submitted all necessary documents on June 21, 2018 for re-opening of demat account with Zerodha. I was told that the account was active. When I took the CMR copy to transfer my shares from another demat account, I found that my account status is closed – raised this issue on July 11. Today is July 13 and still no closure on the issue.
I’ve been calling the customer care for the past 3 days and everyday I am being promised that it would be resolved on that particular day. When will it be resolved?
Hoping that at least through this comment my issue would be resolved.
My F&O is not active. So when he was open pls confirm me
Uday Joshi
KU3554
Answered here, Uday.
Hi Nitin sir
I have been with zerodha since nov 17. My querry is only a general querry. In the Backoffice platform in the ledger section credit entries do not seem proper e.g i sold cadila health care equity shares 125 nos on 20.06.18 at higher rate, but credit amount was not showing in the ledger. Secondly in the margin statement , every time under MF segment an amount -967.94/-(Negative) is shown which is reduced from my margin available amount. Why it is so? Please refer to my Margin statement sent to me on 20.06.18, 27.06.18. Nothing is due from my side towards MF segment then why available margin amount is shown less after deducting Rs 967.94
Please do reply as i am not satisfied with this.
Thanks and regards
Rajesh Mittal
YN3385
I have placed a complaint in zerodha support since no one contacted me.when i am trying to call it is getting busy.please solve the issue
I belive your support ticket has been answered with details on this? This stock isn’t trading currently.
Hi,
I’m using Zerodha since last 6 months and I’m facing few issues with your technical charts and I’m listing them here for your reference.
1. If we open 2 or 4 charts window in Google Chrome or Firefox it doesn’t display the toolbars for charting options i.e. minutes options, views, displays, studies etc. These option only work in Internet Explorer. Is it possible that you make changes in your software and these options start working in Google Chrome and Firefox as well.
2. Although the above mentioned options work in Internet Explorer but when I want to add some trend line or any other drawing tools in chart it doesn’t allow me to do that because the moment I take my cursor on chart area, it start showing the studies which I’ve added to my charts and it highlights the area infront of those studies and thus my cursor won’t allow me to add trend lines etc. For e.g if some moving averages are included in my chart and I start to draw a trend line it shows the moving average row in chart area and that area gets highlighted.
3. I’ve noticed it numerous times that (in Zerodha Web Kite portal) some candles does not show the entire price action covered by the candle in live charts and once I change it 2-3 times to different time frames than it shows the full price action area covered by it (I’m not talking about gap down and gap up opening). This problem is not there in your PI software.
4. Another issue which I face is that sometimes your chart stops refreshing and then I’ve to refresh them by pressing the refresh option provided in charting software. I wonder why sometime auto refresh option work and another time it won’t.
5. Last issue which I want to highlight is that when I open a technical chart at market open i.e. at 9:15 am and if the chart is set for 3 minute or higher time frames then candles don’t start forming in these times frames instead charts start moving forward with dots. To avoid this I’ve to first open the chart in 1 minute time frame and after 2-3 minutes I change it to the desired time frame.
I hope these issues are not faced by me alone and further I would like to apprise you that I don’t have connectivity issues and thus you can’t attribute it to my net connection.
Looking forward to the eagerness of your technical team to resolve these issues on priority basis. I hope you’ll not ask me to raise these issues with your support team and if it is to be raised with your support team then I would appreciate if you could directly forward these issues to your support team and it will be taken more seriously if you forward it to your support team.
Thanks
Jai Singh
In future trading today I was holding Tata Steel lot which I sell, during selling error occurred and had asked me to retry. I had tried again and sell it.
2 lot have been sold and in my summary -1200 is reflected.
Also in fund section exposure and span some amount is reflecting.
Please call me and let me know line of action.
Thanks
Rajesh
For trading related queries, best reach us on our support desk.
I am extremely unhappy to mention that the support group has become inefficient and insensitive. Fund transferred late in the night is not updated, in commodity account, causing auto placing of orders, resulting in loss to your customers. Telephone calls are answered with a prerecorded message that the services are not available. Even on the next day the account is yet to be updated. I am seriously worried. Hope you consider support issues related to fund transfers a higher priority.
Hello
I have some queries regarding POA and Nominee forms. Is the costumer help center available on Saturday and Sunday?
Is there any technical problem today. I can not log in my account.
Due to a connectivity issue, you may face an issue with logging into Kite. We are looking into this and should have this resolved shortly. You can login to Pi. You can call us or write to us in the meanwhile to place orders. Apologies for the inconvenience.
My account balance shows lower than my actual amount
Tax P&L report does not have the dates of purchase and sale ,it is being demanded by CA can you have it included in the report
This data can be found in the trade book, Ramesh.
Sir
U are doing good job between 9 am to 5 pm. But Commodities also in your platform. after 5 pm no person will co-operate in commodity trading. U r staff replying commodities are no way connecting to me, it deals by only in Bangalore branch. in that also the system is not responding in proper way. in the night also if one person will co-operates in that segment, 100% U r services will be very great and automatically Ur platform will also bags first place in the country. Please appoint one person to support for commodities in odd hours, especially for new members.
In Q-backoffice only contract notes for Eq are available for this year not since 1/4/17 as specified How do I get Contract notes for F&O trades and Eq trades done during FY 17-18?
This should be resolved in a couple of days and you’ll be able to download.
Dear Zeroda Sir,
I have purchased some stock on dated…23/03/2018…details follow…
1. HAVELLS….10 Stock..@ 490₹
2. HSCL………..10 Stock..@ 147₹
3. RCF………….25 Stock…@ 73.25₹
But till date (13/04/2018) Contract note not received to me on my mail. So please update and send contract note ….
Thanks…
I opened account with you but my name is wrongly spelt along with my father name it got opened in all my ovd only my name will be there while i request for correction you pepole are asking for publication in the news paper you only opened like that and asking me to bring publication
how i can invest in bond through zerodha
how can change security questions
I changed mobile yesterday. Whatever operations I did on Friday r not getting updated in mobile.
I uninstalled n installed app many times. But it’s still the same
Can you please be clearer? What exactly is the issue?
hi ientered wrong answer for my security questions …so in zerodha trader i am not able to login now …it showing login id is blocked …what i have do now so ple kindly reply me
You can call our support desk and ask us to unblock the account.
hi,
my user id is ZJ4186
i had requested for f&o options to be activated.
i have sent attachment of itr by mail
still no response
kindly do the needful
kiran
Created tickets 20180402252775 and 20180403470817. My 20k stuck in because I transferred to the account from tez UPI. I have e given transaction logs and everything and confirmed from hdfc it is credited to zerodha account . But no response on the tickets for two days. Can anyone help me ? How long will my money be stuck with Zerodha account I just wanted to add it in for trading.
Hey Rohit, I believe your transfers have been updated. Please check. Best initiate UPI all transfers from Kite going forward.
Hi Nithin,
I raised a ticket (#20180321775351) on 21st March, 2018 about STT being levied while buying ETFs.
I haven’t received any acknowledgement/resolution till now.
Request you to look into the issue.
Best Regards,
Meher
Will have this checked.
Hi Matti,
The ticket was closed by the support by saying the following:
“Thank you for writing to Zerodha.
We have reported this we will check and get this reversed if its charged wrongly.”
It’s been about a month that I raise the ticket. How much time do you need to check? And what do you mean by “if its charged wrongly”?
I have reported an issue with your software and the least your team could have done is to properly investigate it.
Why would you close the ticket without solving the issue?
sir option Brokerage calculator data is not proper show margine
Abhay, the brokerage calculator only shows brokerage and charges. For margin requirements, check out the margin calculator.
I had posted a fund withdrawal request on 23/03/2018.
Sent a mail at zerodha support and a ticket was opened.
Request did not get processed on Friday or Monday and not even Tuesday.
Called several times but only got fake promises from zerodha support team.
Helpline numbers do not work after 7 PM although it is claimed to be working till 11 PM
Such a harassment from zerodha.
Please comment @Nithin
Dear Matti
as I mentioned we have done all the excursive but not getting results, Kindly arrange call for support . urgently we want to buy stocks ,but unable to do the same.if you are not having person to call or support us .
sorry to say we will open Account with some other facility.
regards
Manju sharma
Dear Zerodha Team,
services are very poor ,I m unable to open my account , I m calling Naveen v as he was in touch with me last month, but now contact no not available , I m sending mails no response of mails. customer care also un supportive.
Manju sharma
8510007974
Hey Manju. Sorry to hear that. I see that your account is already open. For more assistance, you can call our support desk on 080-40402020.
Tried to call Rachan from last 2 days not picking up the my call.Just sending SMS as busy in meeting.I had just open the account on March 20,2018 and already send the required documents by courier still my account is fully active for call.Please informed me that need done here.
Hey Madan. Sorry to hear that. I hope Rachan got in touch with you?
Sir kite app achhe se kaam nhi kar rha h.
Pls help kare. Hang ho jata h. Sirf kite app m hi problem h. Baki apps achhe se kaam kar rhe h. Koi connet no dijiye jispe baat karke m apni prblms bta saku.
Thank you
You can contact the support desk on 080-40402020, Inderpal.
I have purchased 10 stocks of HSCL @ 156.50 on 16.03.2018. But till date (21.03.2016) in holdings the average price shows N/A and its value is not included in my total investment amount. please update.
ACCORDING TO MY EXPERIENCE ZERODHA IS ULTIMATE BROKERAGE HOUSE IN THIS INDUSTRY
Not really..its cheapest..the best by far is icici direct…zerodha is not even close to it…i am saying it having used both of them
Amongst many discount brokers out there…Zerodha is a well known name. Please stop blocking the scripts during live trading hours.
If you are taking the comments seriously…Please avoid such things
Hey Ragul, if you’re talking about out of the money bank nifty strikes, here’s why.
Please! Add 2H, 3H and 4H Chart in KITE Platform. I can use 4H Chart in Kite but 2H and 3H is not available and just for these Timeframes, I use Sharekhan’s TradeTiger.
Why not just create a way to specify CUSTOM TIME in Kite so that chart could be generated on the basis of CUSTOM TIMEFRAME as is in Sharekhan’s TradTiger.
money transfered is taking time to coming in my funds, tckt numb #20180320670250
Hey Vishal, I see that your support ticket was responded to.
It really sounds good and should prove to be very effective. I would request the team to introduce an “alarm” facility on the Kite-3 trading platform so that we can get pop-up notifications when the price of a particular stock(s) arrive at a certain price level or about to arrive. Your effort to this effect would be highly appreciated.
Cheers!
Nithin Sir its too great again ZERODHA provide all types of support for traders, and improving day by day sir i am a commodity trader and i think its time to make a research team for equity or commodity.I know this is hard but as per till today zerodha given best in all things for a trader so in research team provide a way for achieving best results in future.
Thanks Zerodha thanks Nithin Sir G.
Good upgrade, How come my ticket was closed after 3 useless replies and the problem still persists ?
When checked from a tech background, follow up after fixing the issue seems not so important to the support team. Please do something about it if this comments section is a better way to deal with overlooked tickets.
Old charts stuck: #20180308490104
congratulation zerodha …great work
Neat… It never fails to amaze me the innovation that Zerodha brings to the trading community…
Now I’m going to have the kids call and the sujetion for me
Hello,
Thank you for sharing the details on new support portal. I have a small request. if you could link Brokerage and Margin calculator on Kite application. It will be really helpful for us while using Kite app on mobile.
Thank you,
Ketan Waghela
@Nithin – Why don’t you guys integrate Heckyl in your platform? Will make you guys surely best in the market if you could do that. Thanks
GREAT WORK DONE BY ZERODHA.
🙂
Great. Good Job…… !!!
4th days POA still not updated
Please give any senior person contact detail.
If you are not able to resolve
Prashant N not talking properly on call
I called him so many time but no response
I suppose Zerodha’s peoples think all the customers are CA or MBA whereas most of us donot know the ABC of stock market. Insptead of ginving simple one line reply you fowarded a link of some complex stereotype web. OK, I hv no option but to go through the technical vocubary/terms. So sorry for disturbing you.
Hey, what seems to be the issue? Do you have a ticket that was responded to unsatisfactorily? Can you share the ticket number? Will check.
Simple:-How can I sell my equaties the querry was that. It needed a ticket or not the same customer canot decide. I hv given PaO but was told not correct. I feel as a spacegoat at the hand of Zerodha.
I only asked so we can check what was the response you received and how we can respond better to this and similar queries in the future.
Dear sir,I have transferred Rs.50,000/- to the equity account of zerodha.Funds had been deducted on 21-09-2020.but did neither credited to zerodha account nor refunded to my account.
Hello Sristu,
I am also facing the same issue in my trading account. Fund which I was transfered on 4 June 2021 in my trading accoun. Neither reflecting in my trading account nor refunded in my linked saving account.
Please tell me how can I sought out my this my problem and also what you did at that time.
Please help me.🙏🙏
Hi,
My NRI application was submitted 10 days ago and after repeated calls and reminder emails, I have not received a response. Please do not give me covid19 as an excuse for even a simple acknowledgement of receipt of application.
If this is how applications are processed, should I expect such laid back and I different treatment after I open the account as well?!!
No point in having state of art technology, if the human intelligence behind it is mute!!
Appreciate a quick response.
Thanks!!
Arathi
Hi
Same problem face offline account opening from last month send document 18 feb 2021 still waiting.
Dear sir,
I have applied one lot in burger king.
but Zerodha sends many requires in my UPI id .
my 9 loat amount 135000 blocked but showing in zerodha 1 lot allotted 15000rs.
my Demat no. 120816001480599
Support no.. 7335
my pan no. BSNPS9962D
UPIID : sspranaom@icici
please unblock my 8 loat amount 120000 rs.
regards
sanjay singh
MOBILE NO. 9870984840
We’re facing issues in activating segments. Please try later. When this will be solved
I paid but I did not get any id nd which one provide num for help it’s not working plz give us right feedback
I have sent a rtgs on 3rd August 2021 to my trading account .. but till today 18th August I have not got the credit .. where should I call or write to whom .. please help
Regards
Namrata Narendra Shirsekar
8369979276
Your support.zerodha.com @ Kite App is not opening /working . Not able to resolve by your team even after calling them.
My zerodha account shows ₹3500 is processed. But my account is not credited.
Hey Goutam, please create a ticket at support.zerodha.com so that our team can check and assist.
Hello sir….
Mera account opening nahi ho Raha he.two hundred rupees payment ho Gaya hai. uske bad vi next page nahi araha he. Signup karne ke bad vi payment ka hi page araha he.
Hi Dipankar, we’re sorry about this. Please create a ticket at support.zerodha.com so we can have this resolved at the earliest. You can also contact us on our account opening helpline: 080 4719 2020.
https://zerodha.com/contact