ZT – Reset or Change Passwords/2FA
Traders,
We have introduced newer platforms since this post was published. Check out this user manual for Kite and Kite explainer videos here.
Changing Passwords/2FA answers:
If you want to change your existing login/transaction passwords or the 5 answers that you had saved for 2FA questions/answers, follow the steps mentioned below. Once you are logged in, click on the file menu and then click on either change passwords or change 2FA questions.
ZT Password Reset
Resetting passwords if you have forgotten them:
You don’t have to call us or email us for resetting passwords if forgotten, you can do it yourself by following the steps mentioned below:
Click on the Zerodha Trader icon, in the login window that opens, click on the link forgot password. After that, mention your login ID, registered email id and PAN number; an email with the new passwords will be sent to you immediately. See the images below:
ZT Password Reset
ZT Password Reset
Resetting 2FA answers if forgotten:
If you have forgotten the 2FA answers you will not be able to login, as show in the image below. The only way to reset the 2FA answers presently is to call us on 080-40402020 or send an email to [email protected] Once you ask us to reset 2FA, we will send you an email with answers to 5 questions (answers will be cryptic alphanumeric). You can use these answers and change them by following the steps to change 2FA answers as mentioned above. Hint: If you save your 2FA answers as ‘a’ or something similar, you will never forget them. 🙂
ZT Password Reset
Happy Trading,
Zerodha
Your friendly neighborhood discount brokerage
Hii
I forgot my transaction password.
how can i recover it or change it
If you’d like to reset your transaction password there are two options:
1. You can click on the Forgot Password link as shown in the article.
2. You can simply email [email protected] or call us on 080-40402020 and ask for your transaction password to be reset.
Hi,
I tried calling the customer care it’s asking for some pin after my last 4 digit of client ID. Please advise…
the other 4 digits rather than your account I’d digits is your pan number 4 digits
I tried to reset the password , it is just showing me that the pwd is reset without asking me to enter new password. I tried to call CC, there it is asking me to enter some pin along with client id. Can anyone help me to resolve this?
Thanks in advance!
Can you please send an email to [email protected]
I forgot my userid and password. Pls advice how to get that
How to reset my mobile trading password which is blocked after failed attempt.
SEnd an email to [email protected]
I am trader for more than a decade now
I have sent thrice email for password reset because forgot password on nest in not working.
I have been sent instructions for nest utility
I can rate myself on nest 6 on 10 atleast
Can I get the password today to setup nest inside for MKT watch and other details?
Jayanand, best to send this request to [email protected] with your client ID. You can reset passwords yourself directly.
Hi Nitin!
Much Thanks for Zerodha Varsity. You won’t believe, I am using the study material for preparing CA finals. Thanks again and keep up the good work. Eagerly waiting for Trading Psychology and Risk Management Module. Happy New Year. :p
After I login to pi, I m asked to change password , but m not able to change. Error msg is “invalid format”.
what could be the problem? R there new password rules?
Help….
In reply to my problem I got a link to an article.
Please note
1. the solution to my problem is not in that article at all
2. the wordpress link sent to follow does not show any option for me to respond and convey that my problem is not solved
still wondering…..
Huma, currently some issues with special characters. Use a password without special characters.
now I m blocked. please make communication easier!
Huma, do send all such individual queries directly to [email protected] with your client ID.
Thanks.
Issue solved.
Pi upgraded – upgraded version is great, much easier to study charts now.
Customer support should be easier and not so complicated.
but hey cheers for the new updated technology…
Hi, How two permanently set 2 questions out of 5 questions, so that upon every login it will ask only these two questions.
Not possible, this is an exchange requirement.
i want to reset my q.zerodha password pls advise
There is a forgot password link in the main login page itself.
hi, where to change security password for those 5 questions there is no option to change in updated pi version ?
I am use Desktop Trader Application to forgot password,
My DOB 100% Correct, But i got Incorrect DOB Error,
Please check it
The DOB has been updated. Can you check now?
Venu/Nitin, I’m also getting same error now, my DOB is 100% correct, however getting an error message to correct DOB. Please fix this ASAP.
Hi ,
I wanted to reset my password.
I followed the link Forgot password but still its keep on saying that reset credential sent to your email. but there is no email i received to reset password.
Can you send an email to [email protected] with ur client ID. We will check why u haven’t received.
my client id is DK3810
please let me know how to reset the transaction password
Hi,
I need to change one of the five security questions on pi as it always gets wrong. So, Kindly guide me on how to change one of the security questions.
Thank you
Hi,
I like to change the five security questions and password on my login. Intially i created, but now i like to keep updated. So, please kindly guide me. Thank You
You’ll have to send an email to [email protected] requesting to reset your 2FA. Once we receive your email, we’ll reset your password and 2FA and you’ll receive a confirmation email from us.
it is possible to open any client account by your system administrator ? Who is controller of Trading Platform Kite? machine created passwords are fully secured? Plz clarify my doubts sir?
No one has access on your passwords.
Thanks for responding in less time sir.i don’t no it is valid to ask u or not but am asking behalf of all the traders that if zerodha run away with clients money like unicon securities had done then what can they do? i mean how one can assure that zerodha is completely secure? plz answer it sir ?
Venky, I had answered here: http://tradingqna.com/2302/how-safe-is-it-to-trade-with-zerodha
Thanks sir Now i am very happy to trade with zerodha.
Please make the font clearly visible in kite & Q desktop site….
Does zerodha conduct free seminars & workshops like what Sharekhan does ?
Hi Hemanth,
All of Zerodha’s initiatives are online.Have you looked at: Zerodha Varsity: http://zerodha.com/varsity/ .Varsity gives you in-depth knowledge of the markets and explains complex market concepts in the simplest of ways. The benefit of being online is that you can read & learn at your own convenience rather than being restricted to learning it at a particular time as it happens in seminars. You can post any queries, if you have at the end of each blog.
About your query on Q, it could be with your display settings also. Could you try it on a different system or on your phone?
Hi Sir! Kindly release kite mobile app for windows too. The windows app is pathetic. unable to transact…
Windows app will take longer. Till such time, I suggest you use the web version of Kite which renders quiet well on any mobile device.
How to reset password using web kite? I am only using this tool to trade.?
On the right top of the page, click on your client ID, you get my profile, click on it to see edit profile. Click edit profile to change pwd.
In my market watch screen -Kite app-shows share name, Ltp, change,% . l have shortlisted10 shares in this screen. My suggestion is when a share price increase give green colour to “change & %”. If decrease give red colour. This is global practice. This will help us to get idea of market in just one look. Now we have to Check all share prices “change and % “to know my shares increasing or decreasing.
Biju, the color changes from red to green and vice versa based on the last tick to current tick.
How to modify answers to 2FA questions or choose different 2FA questions?
You have two ways to modify 2FA questions.
1. You can go to the login screen on Kite on https://kite.zerodha.com and choose “Forgot Password”. On the Forgot Password screen, you have an option to enter your Client ID, PAN and email ID. Once this is entered, you can choose “Reset Password” or “Reset Questions”. Each of those options does what you’ve specified.
2. You can simply call our office or send an email to [email protected] requesting for a password and/or 2FA reset.
Hi,
I wouldn’t found a way to change security questions
& Answers how can i change it?
Check out this FAQ on http://support.zerodha.com. You can find answers to other common support queries right there.
http://support.zerodha.com/kb/faq.php?id=301
I need to reset my forgot transaction password. Can you just tell procedures for it.
Yogesh, over the weekend we have removed the transaction password requirement for all our clients. You don’t need a transaction password any more.
But the PI is asking for Transaction Password. I am unable to place order.
Can you make sure to update Pi. Uninstall the old version and latest from Q.zerodha.com. Or else just click on check for updates on Pi.
How do I reset my zpin? I don’t know what it is
Send an email to [email protected]
Undo of registration at web page “open-account” should be permitted. User should be able to use Email address and mobile no. for new registration if a wrong pairing is done due to oversight.
When you’re filling the form, you can still update the correct information and that’s what gets captured for account opening.
Alternatively, you can also inform your Sales manager and he can get this info changed for you.
True. It should be so. But I had a bad experience. I am struggling hard for last two days to get my mail address changed to a address that is trapped with a “not in use registration”. I used existing mail address as trapped address was not available. With existing office mail address I am unable to receive password as my office System Anti-Virus Administrator is interrupting the mail content. I am chasing your team with full hope. Thanks for prompt reply.
I have got trading password (temporary) from Sandhya R on Ticket#381818. I am able to reach Back-office through Kite. Password for direct access to Back-office is yet to be received. I still find my suggestion appropriate. Thanks.
You should have received a welcome email which has this. If you haven’t, can you send an email to [email protected] with your client ID
How to change or reset 2FA quetions in the latest software
Check out this FAQ to know how to reset your password.
http://support.zerodha.com/kb/faq.php?id=301
Thanks a lot and resolved my issue successfully. A small request is that please provide a facility that an e-mail or mobile alert when any change w.r.t. security questions or password.
Is there any way to change security questions answers
Plz let me know ASAP
Yes, there’s a very easy way to do this. Check out our FAQ to learn more.
Iam extremely disappointed with Zerodha software. I had placed order in the morning. All of them got rejected because of some weird reason “Server not ready”. I lost money because the orders weren’t executed on time.If you can’t maintain your software, why do you even have an app for that.
A few of our clients who were on a leased line had issues, both primary and backup for those clients went down completely. Took us more than usual to move clients to another setup completely. Unfortunately leased line infra in India is not great, we are working on ensuring that moving from one setup to another happens faster if an issue like this happens in the future.
I am not able to change my transaction password, using the forgot password link. when i click on forgot password, i am first directed to change my login password, after i click continue, it goes to transaction password. When i enter the transaction password, it says enter old transaction password. Please help to resolve this.
Please send an email to [email protected] from your registered email Id requesting for reset of password and we’ll have it done.
i trades from my mobile and I want to change my password. But there is no option in mobile app for change password. So pl. guide how i change my password.
Thanks.
surinder
“2FA is not enabled” getting this message when trying to log in. how to enable it?
We’ll have this fixed. Please write to [email protected] in future to get faster responses on account specific queries.
Hi
I have tried changing my password thrice. Even after getting the new password, i was unable to access my account.The message that I got was 2FA not enabled.
Please help me in this regard. This sort of issue cropping up is extremely disappointing. Kindly resolve it at the earliest.
hmm.. can you try now. We would be running end of day process between 1 am to 5 am, you might face issues if you are trying to access the platform at these times.
after u r logged in ?? to what ?? kite , q , pi which 1 is it ?? aaahhh why cant u just put all things in 1.. its sso complicated.
Hey leg, just Kite. You can access everything from there: http://www.kite.zerodha.com. Check out the user manual: https://kite.trade//docs/kite/
hi,
in kite we are unable to check or get info on Mutual Fund/s. can you link it to KIte…
We will do it in future.
hi, how can we change our login user id, is there any way or cant…
No, a login ID once allotted can’t be changed.
I wanted to reset my 2fa answers, but when i clicked on the link and entered all the details it gave me an error saying “invalid or missing user ID”. How to reset my password?
Check out this video where it shows exactly how to reset your password.
Alternatively, please check out this FAQ.
Hey, I created account with zerodha but email entered by person from zerodha is wrong and because of this didn’t get any credentials on my email even though my account is activated. I called support multiple times and opened 2 tickets also for same. In response, I get email for password reset but that is not my account. My client id is zx3641 and get credentials for account with client id ZV4125 and able to successfully login into that. This is critical situation according to me and as support is not available now, I am writing issue here.
Ticket I opened – #505041 and #943371
Having this checked.
Got mail for credentials and able to successfully login, Thanks
Please help fixing this issue:-
I added chrome extension for Kite App and then tried logging in. It’s showing this message “2FA is not enabled”.
Works fine for me, can yoiu send email to [email protected]. I am guessing you tried this when our end of day process was running at 2 am in the morning. Try now.
I am new user. My login was working perfectly fine. I even did one trade today. And suddenly from last hour i am unable to login feom your app and when i tried kite web it shows 2FA is not set. Well i already set the 2fa.
Before that fund withdraw link was not opening. It showed 502 bad gateway. When i tried externally opening q and tried to logged in. It said invalid credential. Please help
Zishan, we will be running end of day process between 1am to 5am, you can experience downtime at that time.
Where I can get my Z- Pin? There is any way to call with your support team without z-pin
We’ve reset your Zpin and sent you a fresh one by email and SMS. Whenever you call our office for Support or for placing orders, you have to key in your Zpin to get access to your account.
Dear Team,
I need to change my security questions. Please guide..
(Earlier while setting the answers for security questions, i have written long answers. It is becoming tedious to type these answers every time while logging in.)
Sanket,
You can do change the 2FA answers when you login to Kite and enter your password and go to the security questions click on ‘Forgot Answers’. You would then be able to change the answers.
I tried….. But when i click on forgot answers, it redirects me to change/reset password.Then i am allowed to change the password only…There is no option for changing the answers to security questions/changing the security questions….
Please help… i feel frustrated while logging in every time… .
Dear Team,
I need to change my security questions. Please guide..
(Earlier while setting the answers for security questions, i have written long answers. It is becoming tedious to type these answers every time while logging in.) .
When i click on forgot answers, it redirects me to change/reset password.Then i am allowed to change the password only…There is no option for changing the answers to security questions/changing the security questions….
Please help… i feel frustrated while logging in every time… .
Sanket,
Once you login to Kite, you’ll be asked to answer the security questions where you can click on “Forgot answers” to change your security questions.
If you’re still unable to rest them, please write to [email protected].
Hi Akshay,
I’m also trying to change the security answers but unable to. I clicked forgot answers but still it is ONLY changing the password which is not helping my cause. Can you kindly advice where can I find these questions, I’m desperate to change the answers.
Check this.
Thanks Nitin
After entering 4 digit client I’d it is asking pin….where will I get pin
Client ID is 6 digit – 2alpha followed by 4 numbers. Can you email [email protected]
Hi,
today i got my login id and password but when i use these credential in Kite showing “MSG_FAILURE” error, what does it mean ??
Thanks
Girish Thapaliyal
Girish, you get this error when you try to login to Kite from 12 AM to 6 AM. We run our internal processes during this time and you won’t be able to login.
I had purchased ten stocks of Rain industries on 09-11-2017 and 15 stocks on 13-11-2017. The average price has been adjusted accordingly but I am able to see the qty as only 15 under T1. The 10 stocks bought earlier aren’t reflecting under Qty. Please help me in this regard. Kindly resolve it at the earliest
2FA is not clear
Not sure what your query is. Can you please elaborate?
nithin ji
i want security alert to register mobile no also e mail just like nest trader. pi software in not ab level this facility . if possible pz update
client id YB7756
i have been trying to reset kite password using zerodha kite web.
i fill up the reset form and system systems says “your password has been reseted successfully “
However, i don’t receive any email or sms to reset password..
p.s i have tried this like 20 times in last couple of days.. but not received any mail/sms
There is a deliverability issue with icloud emails, will have our team manually send you an email with the new password.
so changing my email address (new with gmail) will solve the issue ?
is there any delivery issue in gmail account??
Yep, Gmail will do. You can update your email from Q>Profile.
i have requested to change email address in q edit profile menu.
now in q back office profile it shows updated email address but whenever i try to reset kite password using new email address system says invalid email address.
also i have not received any email (in cloud ) nor any sms after i changed my email address in back office profile. (i.e confirmation message not received)
i am not able to reset password.
Error message- Error while changing Login Password.Password could not be changed. Check Dealer Id or Old Password entered and try again.
Best write to support[at]zerodha.com with this Amit.
Hi,
This is my first log in and answered 2fa but non of them are accepting the same can you kindly look into the same.
Can you please write to support[at]zerodha.com with this?
Can you please tell,how to get Zpin?, if I forgot Zpin details.
Will I get any notification If some one tries to open my account or give incorrect 2fa answers ?
Hi Nithin,
I am really upset with zerodha team now day. Because.
I have never requested you to change bank account details.
How can your team change bank account details(as you know how much this important).
this is the second time your team is doing like this.
how can we trust zerodha.? revert it.
.As this is the second time you guys are doing.
1. First time your team has updated some other address to my address (without my request) i.e. also some MadyaPradesh address which is irrelvent to me.
2.Now you guys are changing my bank account details without my request.
I am feeling now. how can i trust Zerodha ? if i didn’t saw this message ,what would have been happened ? I am wondering
below is the message i got from below mutual fund(which is in zerodha)
Your request for change of bank account details in folio XXXXX/XXX has been processed.
A confirmation will be sent to you shortly.
Thanks,
Ajay Patil
Could you please provide update on this
Since morning I’m asking to help me with forgot password issue,till now I didn’t get the required help! Really frustrated with you service.
Hi Team,
Can anyone guide how do i change answers to one of the security questions for logging in to zerodha.
Today I try to change my password. But it keep saying that msg failure and invalid response from oms.
What I should I do plz suggest me…
Dear Zerodha team,
Kindly call me , u teach trading. I want to learn.
Kindly Update and suggest me.
Regards
A.sharma
Is it possible for me to change my PAN number
i have mistakenly entered it wrong when i was logging in for the first time.
Best write to support[at]zerodha.com.
How to change new password ????
How to change 2fa questions and ans in kite …… as now I use kite only …. not ztrader
You can click on forgot password/forgot 2FA on the login screen.
I’m new to Zerodha but after login Id and password it’s not logging in saying 2fa what is please guide me how to open kite app
I signed up but not able to create client name or password.