For the last few months, back office maintenance has been very poor. Average value is not updated for weeks and a red alert is shown, causing confusion. Wrong Investment values shown, scaring us to take any trade action. Please review/ train employees concerned for ensuring proper updating of records. I am worried 😟
Hi Prema, sorry to hear this. Could you please create a ticket at support.zerodha.com with details of the issue? We’ll check and have this resolved at the earliest.
Dear Shubham,
I am sorry to say that the ticket raised are not responded properly. Some cut and paste replies are received.I am dissatisfied with the the responses received against tickets raised in the past, regarding this issue. In my case (RP4898) , more than 20 scripts (out of about 45 held) are shown with red alert!!. Please get my account reviewed, considering this request as a Ticket
Backoffice maintenance has been atrocious, these days. Average value is given based on the last transaction and not calculated . How the client can correct the ‘Discrepancy’ shown. Options available for correcting the discrepancies are also not adequate. Offline transaction, gift received/given right issue (general /share holder quota), bonus…..need to be included as possible reasons
I have purchased few shared a year ago, again I have purchase the same share with different rates for managing the average of individual share.
After adding the additional share in portfolio it lost the actual share price, average prices of individual shares. I found the error like I need to add manually and fix on Console. Actually I don’t remember purchase price of individual share and I don’t want to add it manually.
Please guide for the same as its system error only.
pi chart is not updating.for ex .now i watching 1 minute time frame,if i tried to change 1 m to 5 minute (during market hours) the same day data is not loading.please solve it.(recently i compleated pi updation also).thank you.
My I’d is XW7643.. I had purchased 100shares of Arvind Ltd prior to the demerger ..at price 318…it almost 1month .I hv not received the stocks of Arvind fashions and anveshan eng…in my zerodha demat account .. waiting fr response
The credit of the demerged entities would have happened in your demat account by now. Since the demerged entities are not yet listed, these won’t be shown in Kite or Console. You can check the holdings in your demat account through CDSL’s MyEasi portal to verify the credit of shares. The procedure to register for easi is explained here.
Sir
Arvind Ltd.Buying 200qty @ ₹393.8 after demerging major lost bearing.plz suggest bonus allotment of arvind ltd, arvind fashion& Arvind engineering. How much share allotment .
Hi Vikas,
If you were holding 200 shares of Arvind as on the record date i.e., 29/11/2018, you will receive 40 shares of Arvind Fashions Ltd (1 share for every 5 shares held in Arvind Ltd) and 7 shares of Anveshan Heavy Engineering Ltd along with cash settlement to your primary bank account for 0.407 shares (1 share for every 27 shares held in Arvind Ltd) after the scheme of arrangement coming into effect. You can find more information in this exchange circular.
I am a new user and its been 3 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and I am facing the same issue as what has been mentioned in a lot of comments. It’s been almost 3 days since my account has been activated but when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” How long does it take to get the user synced?
I am a new user and its been 10 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” i am unable to take any positions also.
Hi Lavanya, we’ve activated your account on our new backoffice, Console. This shouldn’t prevent you from taking any positions. What is the error you’re seeing?
I am a new user and its been 2 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” i am unable to take any positions also.
I have the same problem as the above clients , I can’t login to Q for since 3 days after I have made an account. I get the same statement “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I want to open a commodity Account but I can’t login to Q.
CAN you help me sir ?
I have the same problem as the above clients , I can’t login to Q for since 3 days after I have made an account. I get the same statement “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I want to open a commodity Account but I can’t login to Q.
CAN you help me sir ?
I have opened acoount 2 days before. When I open back office it shows “User not yet synced. Please do wait for 24 hours before your account gets activated”. Pls solve this problem.
while logging in to q.zerodha (back office)it is saying “User not yet synced. Please do wait for 24 hours before your account gets activated.”. why i m getting this even after 8days of acc. opening. can u please solve this.
I opened a new account at zerodha i can log in to kite web and mobile app but while logging in to q.zerodha (back office)it is saying “User not yet synced. Please do wait for 24 hours before your account gets activated.”.Plz solve the issue…
I got this message “User not yet synced. Please do wait for 24 hours before your account gets activated.” Not able to withdraw fund from my account. Please take neccessary action. My ID is : QY9955
I am a new user.
I am getting this error when I tried to open ‘Q’.
“User not yet synced. Please do wait for 24 hours before your account gets activated.”
It’s been almost 5 days since I opened the account. Please check.
Sir i received login id n password on 29 sept 2018.. i logged in App and website but i am unable transfer funds to account and showing Not active equity segment.. and also back-office is not opening and showing that user is not synced active in 24hr but after 48 hr it still showing same message.
I am getting below error for accessing back office and withdraw.
User not yet synced. Please do wait for 24 hours before your account gets activated.
Could you please help me on that.
Thanks
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” and also
i added 5000 into the kite and brought 2 shares i got a mail regarding the purchase but after the next day my margin was zero and my shares are not seen in holdings nor position.
please resolve this issue.
I believe you are able to access Q now. Apologies for the inconvenience.
Make sure to check out our new Backoffice, Console, that will be replacing Q soon
I am a new user and its been 3 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
sir i facing in opning of backoffice, recently i open my account on zerodha. and i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated” when it will get resolved please reply asap
I am a new user and opened my account around one week back. When I open zerodha Q with kite login it shows “User not yet synced. Please do wait for 24 hours before it gets activated”. Please resolve this issue.
I am a new user and my account got activated . Even after 2 days when I try to openQ account by clicking on back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” Please help.
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and its been 2 days since my account has been activated but, when i open bakoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and its been 2 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and its been 3 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I facing in opening of back office. whenever i click on Q back office it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”. Please help me to solved this issue.
User not yet synced. Please do wait for 24 hours before your account gets activated.
The above comment is shown whenever i open my back office account..since last 2 days
i opened my account almost 3 days ago still not able to open my back office account…..pls help
i have got the error “User not yet synced. Please do wait for 24 hours before your account gets activated.” when launching backoffice app. Can you please check?
Not only in CMR copy ,but also in q back office my details are not showing correctly.
in q the pre filled forms are also having mistakes in my details .
i don’t understand why there are mistakes ,if i had filled all my account opening documents correctly and neatly.
what is updated CMR copy ,that we get while account opening , its importance and uses.
sir/mam my CMR copy is having many corrections …
i have opened my account offline but details of CMR is incorrect compared to my form that i have filled .
I am a new user and its been 3 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Hi,
My account got activated on 22nd May at 00:30 But till now, I am facing the same error while downloading the PI software through Q back office that “User not yet synced. Please do wait for 24 hours before your account gets activated”.
Please help and resolve this issue.
While clicking my backoffice, it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”.
could you please fix it?
Thanks.
i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”
sir i facing in opning of backoffice, recently i open my account on zerodha. and i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated” when it will get resolved please reply asap
Hi,
I have activated my Zerodha Kite account one day ago with the login ID and password provided by Zerodha. But I am not able to access the Backoffice Q with the same ID and password. Is it a different password needed for Backoffice Q? I have not received any email from Zerodha with the password for Backoffice Q. Please send me that as soon as possible.
I am facing similar issue did you receive the mail yet ? are you able to put login credentials on backoffice page? mine just reloads after entering credentials which work fine with kite BTW….
Your back office q is pathetic.will not show proper p&l .if I make a profit of 2.01 lakhs profit it will add only 70 thousand to p&l realised profit account.where Is rest of it…,!!?????
Your back office q is pathetic.will not show proper p&l .if I make a profit of 2.01 lakhs profit it will add only 70 thousand to p&l realised profit account.where Is rest of it…,!!?????
Yesterday I bought some symbols and it was displayed under Holdings. But today I can’t see those under holding. I can see those under q.zerodha.com holding section.
I have closed the account with zerodha, but my back office is still running, and i am able to login, i don’t want any tax reports or any other kind of reports for IT, i have send thousand of mails regarding deactivation of my back office, but still no reply have been send from support team, i request you again please deactivate my back office login page in Q zerodha ASAP.
The day before yesterday, I have submitted necessary documents to open secondary bank account but till now it has been passed more than 24 hours and still not received any confirmation mail.
Someone registered with my mail ID … When i tried to open new account it reported alreday registered and now i ave reset my password and provided my PAN no . Now its showing someone else name as profile and ask to pay . How can i cahnge all these details .
Dear all
I transferred 1000rs on Friday do small intraday trading and got 5 rs profit now showing only 972 rs in free cash
Where is my 5 rs profit. And 1000rs
Can you look at your contract note, also login to q.zerodha.com and check ledger. All details will be there. Also send account related queries to [email protected]
I have problem in account opening,i have submitted documents and I got a mail with link that IPV is pending, i am trying to open but application tracker is opening
I was using a PC earlier .
Now I have shifted to Bangalore and would like to use
Lap top .Please send me directions to set Lap top for
Pi platform and other helpful postings.Also procedures to change present Bank
I was not trading due to personal reasons for quite some time
Ph 9895620969
Check this section, has all the help you need for installing Pi. You can also checkout the videos here. To add a bank account, you can email us a copy of your bank account cheque leaf.
My closing balance was 2652.16 on 6th April 2017. I have made purchase on 11.4.2017 of Rs. 1532.22. So closing balance should be 1119.93 whereas margin statement showing 874.19. Where the balance of 245.74 has gone?
dear mr kamat ,
it is indeed a pleasure to be associated with ZERODHA , I actually started trading on this
however i would be pleased to see that the back office p/l service gets updated at least by midnight
we newcomers would like to see exactly how much P/L we have made for the day but unfortunately it does not get updated till next day 7 730
regards
I have bought 100 share @RS.500 per share in CNC and sold the above 100 shares @ RS. 500.60 per share in CNC on the same day.
Please tell me the Brokerage calculation of this trading?
I want to withdraw referral money i have earned from my wallet. But the bo.zerodha.com is giving me errors, saying “Sorry. You need a browser that supports XDK. Please use IE”
I tried using IE but still the same issue, I tried all the steps to fix the browser but still unable to do it.
1) Can someone help me with fixing this issue?
2) Why isnt this feature to log the request not yet integrated in Q?
3) Isnt there any other way to give a withdrawal request?
hi
my problem is regarding my profit nd loss ….you guys hv not updated my profit yet its now more than a week …every time i call zerodha to get update …they always used to say WE ARE WORKING ON THIS . as i can check my profit in q backoffice of rs1044 but still its not added to my equity dashboard . my total margin is the same what i deposit at the time of trading …my profit is still missing … its being more than a week . where is my profit .
Ajoy, there has been a short delivery in stock on your account and hence P&L not displaying correctly. Exchange wills settle today, and your P&L should be sorted by tomorrow. Check this link, explains short delivery.
Hi,
I was using bo.zerodha.com to view the contracts of trades. Which used to display brokerages, STT, tax details to calculate avg.buy price. Where is this basic functionality in q.zerodha.com portal?
While withdrawing wallet under referral , it says that” refer to old back office”. What is it? please explain.
i have 6700 amount under referral, can i add that amount to my trading account
I have been allotted 16 shares of LTTS at Rs 840/- and 44 shares of ICICIPRUI through recent IPOs. I have not been able to update these values through tbe back office linked with the trading account. Please help.
Rathnakar, login to Q.zerodha.com and go to the holdings page. On the right top of the holdings table, you get to see a tab called discrepant holdings. Click on it and enter the value of your shares.
In the financial sector every client expect privacy, some clients do not wish to share there trading details or there trading activity. Referral wallet will not show individual earnings but it will accumulate all the referral amount and display the total sum of earnings. Regarding BO issue we will call and resolve.
Hi,
As my client ID number does not suit my dob number, kindly change my client ID number. If that is not possible, kindly open a new account. I will once again furnish the necessary documents, if necessary. I am incurring heavy losses.
I have encountered an inconvinience. Yesterday I had bought some stocks which I want to sell today, but I can not see those stocks in my holdings page. Concerned about this. Whom should I contact. If I call zerodha number no one is bothered to pick it and respond. Very bad……..
While open an account in ZERODHA I had a bitter experience I am not getting any support from your people in Kolkata when ever I am calling them they are not receiving my call I need to download but these people are not bothered I want to close the account please guide me how to go about
Hello Nithin,
Yesterday(1 dec 2015) I had somewhere around Rs 2200 after selling shares but today(2nd dec) my account balance is just Rs 67. Could you clarify the corcern
MY NO DR4045 I HAD PURCHSED PUT TRANACTION FOR NIFTY 15 NOV 8000 AT 174.20 NOW MARKET IS (SUPPOSE) NIFTY IS 7700 WHETHER I AM MAKING PROFIT OR NOT IT IS LIVE TRANCTION PENIDING AT YOUR
Sandeep there was an issue with display of holdings for a few in Q, but it was showing fine on the trading platform. This got sorted today morning. Sorry about the inconvenience.
Do login to q.zerodha.com with the same user information. On the top hand right corner, you’ll find a drop down. Click on edit profile and enter your new mobile number and email ID.
Status on 59th day under head “Profit” was -26,574/29 (loss of Rs 26,574/29
On 60th day I made a profit of Rs 28,219.35, i.e. over Rs 1645 more than requird to win teh Challenge.
Yet the 60 Day Challenge page status on the 60th day shows -6316/00!
The profit made on the 60 day is confirmed when I checked with the Ledger. 59th day closing balance was Rs123,143.04 whareas the balance on the 60th day was Rs 151,362.39
^0 day Challenge page should have shown that I had been able to complete the 60 day challenge successfully and not with a lossof Rs 6316
I purchased a tab considering with be able to manage a trade and back office activities on my tab but I experienced that now setup is not supported on tab as well the tab don’t support Internet explorer xdk so I can’t assess back office. Downloading NSE now from play store is same as in smartphone. I want the now set up same as I see on PC but its impossible. Kndy initiate needful. My client I’d is RM 0239.
Thanking you
The way apps are designed for touchscreens and for regular laptops is completely different so you cannot get the same experience on your tab. If you would like to try something for your tab, check out http://app.mobile.nowonline.in
For the back office, you need to just login to http://q.zerodha.com and you’ll see how easy it is to use on your tab.
Dear Sir
I have a query related to trading For example running market price is 100 I need to buy it at 102 rs and target of 110rs with stop loss of 95rs. I didn’t get clarity in Stop loss vedio in that how to sell position order has been explained it didn’t explained that how to buy above market with target and stop loss. Please Help me regarding this query..
You can use SL/SM-M orders to place orders above the CMP. In this case, you cannot simultaneously place the target and stop loss orders, these need to be placed separately once your buy trigger is executed. Check this post for examples.
hello sir my zerodha online account opening form is rejected due to providing invalid bank statement/cancelled cheque. then what I have to do next to complete my form
Yes, when a stock split happens, the value of the stock is divided by the split ratio. The split shares are credited to your demat account in about 10 days. Until then, you’ll see the lesser value.
For the last few months, back office maintenance has been very poor. Average value is not updated for weeks and a red alert is shown, causing confusion. Wrong Investment values shown, scaring us to take any trade action. Please review/ train employees concerned for ensuring proper updating of records. I am worried 😟
Hi Prema, sorry to hear this. Could you please create a ticket at support.zerodha.com with details of the issue? We’ll check and have this resolved at the earliest.
Dear Shubham,
I am sorry to say that the ticket raised are not responded properly. Some cut and paste replies are received.I am dissatisfied with the the responses received against tickets raised in the past, regarding this issue. In my case (RP4898) , more than 20 scripts (out of about 45 held) are shown with red alert!!. Please get my account reviewed, considering this request as a Ticket
Hi Prema, sorry to hear this. Having this checked. You will have an update on the ticket at the earliest.
Backoffice maintenance has been atrocious, these days. Average value is given based on the last transaction and not calculated . How the client can correct the ‘Discrepancy’ shown. Options available for correcting the discrepancies are also not adequate. Offline transaction, gift received/given right issue (general /share holder quota), bonus…..need to be included as possible reasons
Hi, we’re sorry to hear this. Having this checked, you’ll have an update on the ticket you’ve raised.
Even after six months , I do not find any update. Trade types for correcting discrepancies remain to be IPO and others.
I have purchased few shared a year ago, again I have purchase the same share with different rates for managing the average of individual share.
After adding the additional share in portfolio it lost the actual share price, average prices of individual shares. I found the error like I need to add manually and fix on Console. Actually I don’t remember purchase price of individual share and I don’t want to add it manually.
Please guide for the same as its system error only.
Thank you.
Where i may get detailed account statement for Income tax return.
Sir,
What’s Zerodha CDSL ID because I want to register easiest account .
Old app is best
It is my 2 years old commodity account. I want to work in equity. I am unable to transfer fund into equity. Why? Please give me instant solution.
That is because you don’t have an equity trading account with us, Pradeep. You can open one here.
How can we get PI software in to working?
What is the error you’re seeing?
pi chart is not updating.for ex .now i watching 1 minute time frame,if i tried to change 1 m to 5 minute (during market hours) the same day data is not loading.please solve it.(recently i compleated pi updation also).thank you.
I already have equity trading account in zerodha now I want to open commodity trading account can you please guide me through this.
Sir,my zerodha account is blocked
How can I unblock my account please tell me.
Explained here, Deepak.
Sir I am not able to withdraw my money .there is no option of withdraw in console.plz tell me process
i read all above comments saying go to console our new backoffice but it still doesn’t have download pie link.
My I’d is XW7643.. I had purchased 100shares of Arvind Ltd prior to the demerger ..at price 318…it almost 1month .I hv not received the stocks of Arvind fashions and anveshan eng…in my zerodha demat account .. waiting fr response
The credit of the demerged entities would have happened in your demat account by now. Since the demerged entities are not yet listed, these won’t be shown in Kite or Console. You can check the holdings in your demat account through CDSL’s MyEasi portal to verify the credit of shares. The procedure to register for easi is explained here.
Sir
Arvind Ltd.Buying 200qty @ ₹393.8 after demerging major lost bearing.plz suggest bonus allotment of arvind ltd, arvind fashion& Arvind engineering. How much share allotment .
Hi Vikas,
If you were holding 200 shares of Arvind as on the record date i.e., 29/11/2018, you will receive 40 shares of Arvind Fashions Ltd (1 share for every 5 shares held in Arvind Ltd) and 7 shares of Anveshan Heavy Engineering Ltd along with cash settlement to your primary bank account for 0.407 shares (1 share for every 27 shares held in Arvind Ltd) after the scheme of arrangement coming into effect. You can find more information in this exchange circular.
Dear sir i am already send my poa form this also arrive you but till now not showing my holding position
I am a new user and its been 3 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Hi Babu, please check out the new backoffice, Console on console.zerodha.com.
I am a new user and I am facing the same issue as what has been mentioned in a lot of comments. It’s been almost 3 days since my account has been activated but when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” How long does it take to get the user synced?
Hi Arvind, we’ve activated your account on our new backoffice, Console. You can use this platform for all backoffice operations.
When I click to withdraw button it show me below message.
“User not yet synced. Please do wait for 24 hours before your account gets activated.”
I already send my POA to Pune office on 13oct. 2018
Please solve my problem as soon as possible.
Hi Vaibhav, you can log into https://console.zerodha.com and place a withdrawal request.
problem facing from last 4-5 days that is
User not yet synced. Please do wait for 24 hours before your account gets activated.
Please do something
Hi Vijay, please log into our new backoffice, Console. You should be able to perform all actions available on Q.
I am a new user and its been 10 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” i am unable to take any positions also.
Hi Lavanya, we’ve activated your account on our new backoffice, Console. This shouldn’t prevent you from taking any positions. What is the error you’re seeing?
I am a new user and its been 2 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” i am unable to take any positions also.
Please solve this problem !
Hi Varun, please check out our new backoffice, Console. You should be able to log in.
My account is activated by 8th oct evening.But still it is showing as user not synced.
You can login to console.zerodha.com. It is our new backoffice(currently in beta)
Hey Aruna, check out our new backoffice, console.zerodha.com. You should be able to log in.
I have the same problem as the above clients , I can’t login to Q for since 3 days after I have made an account. I get the same statement “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I want to open a commodity Account but I can’t login to Q.
CAN you help me sir ?
Thank you
You can login to console.zerodha.com. It is our new backoffice(currently in beta)
I have the same problem as the above clients , I can’t login to Q for since 3 days after I have made an account. I get the same statement “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I want to open a commodity Account but I can’t login to Q.
CAN you help me sir ?
Thank you
User not yet synced. Please do wait for 24 hours before your account gets activated.
Resolve the issue ASAP. My account was opened on 5/10/2018 but still now the issue is not resolved.
I have opened acoount 2 days before. When I open back office it shows “User not yet synced. Please do wait for 24 hours before your account gets activated”. Pls solve this problem.
while logging in to q.zerodha (back office)it is saying “User not yet synced. Please do wait for 24 hours before your account gets activated.”. why i m getting this even after 8days of acc. opening. can u please solve this.
I opened a new account at zerodha i can log in to kite web and mobile app but while logging in to q.zerodha (back office)it is saying “User not yet synced. Please do wait for 24 hours before your account gets activated.”.Plz solve the issue…
“User not yet synced. Please do wait for 24 hours before your account gets activated.”
This message is still being displayed even though I opened my account on 28 September, 2018. Please rectify this asap!
I got this message “User not yet synced. Please do wait for 24 hours before your account gets activated.” Not able to withdraw fund from my account. Please take neccessary action. My ID is : QY9955
Vivek, you can login to console.zerodha.com and place a withdrawal request. Its our new backoffice(currently in beta)
Hi,
I am a new user.
I am getting this error when I tried to open ‘Q’.
“User not yet synced. Please do wait for 24 hours before your account gets activated.”
It’s been almost 5 days since I opened the account. Please check.
Sahal, you can login to console.zerodha.com. Its our new backoffice(currently in beta)
Sir i received login id n password on 29 sept 2018.. i logged in App and website but i am unable transfer funds to account and showing Not active equity segment.. and also back-office is not opening and showing that user is not synced active in 24hr but after 48 hr it still showing same message.
User not yet synced. Please do wait for 24 hours before your account gets activated. Can i know the reason for this?
Plz resolve this issue
Request you to check out Console(our new backoffice, currently in beta) that will replace Q.
User UK6892 BACK OFFICE NOT OPENED
“User not yet synced. Please do wait for 24 hours before your account gets activated.”
This message is still being displayed even though I opened my account on 18 September, 2018. Please rectify this asap!
User not yet synced. Please do wait for 24 hours before your account gets activated. Can i know the reason for this?
Sir, I am not able to login into Q-backoffice it is saying user not sync.
Please help,
Hey Avinash, check out our new backoffice platform on console.zerodha.com.
when I try to withdraw amount from account this error comes User not yet synced. Please do wait for 24 hours before your account gets activated.
Hey Hetal, check out our new backoffice platform on console.zerodha.com.
Hi,
I am getting below error for accessing back office and withdraw.
User not yet synced. Please do wait for 24 hours before your account gets activated.
Could you please help me on that.
Thanks
I go to withdrawal page show this text User not yet synced .please do wait for 24 hours before your account gets activated why
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” and also
i added 5000 into the kite and brought 2 shares i got a mail regarding the purchase but after the next day my margin was zero and my shares are not seen in holdings nor position.
please resolve this issue.
I believe you are able to access Q now. Apologies for the inconvenience.
Make sure to check out our new Backoffice, Console, that will be replacing Q soon
Q OFFICE NOT OPENED.client is CF1407.
I am a new user and its been 3 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
sir i facing in opning of backoffice, recently i open my account on zerodha. and i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated” when it will get resolved please reply asap
I am a new user and opened my account around one week back. When I open zerodha Q with kite login it shows “User not yet synced. Please do wait for 24 hours before it gets activated”. Please resolve this issue.
I am a new user and my account got activated . Even after 2 days when I try to openQ account by clicking on back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.” Please help.
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
I am a new user and its been 4 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Already added Rs 5000 in zerodha portal but not reflecting in portal. Please help.
I am a new user and its been 2 days since my account has been activated but, when i open bakoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Kindly do the needful .
I am a new user and its been 2 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Please solve this problem !
Hey Sonal,
The user sync process doesn’t run on weekends. You should be able to access Q EOD Monday.
I am a new user and its been 3 days since my account has been activated but, when i open back office it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Hi Suma!Sorry about that! This should be fixed now.
Pleases change to zerodha bank account
Sorry?
Hi,
I facing in opening of back office. whenever i click on Q back office it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”. Please help me to solved this issue.
User not yet synced. Please do wait for 24 hours before your account gets activated.
The above comment is shown whenever i open my back office account..since last 2 days
i opened my account almost 3 days ago still not able to open my back office account…..pls help
I have open new account, please let me know when I can download pi or back office app will active. Massage says, it active in 24 Hr.
Regards,
Hey Vijith, you can download Pi from q.zerodha.com.
i have got the error “User not yet synced. Please do wait for 24 hours before your account gets activated.” when launching backoffice app. Can you please check?
Hey Sayeeganesh, looks like your’s a new account. The syn will happen automatically.
Not only in CMR copy ,but also in q back office my details are not showing correctly.
in q the pre filled forms are also having mistakes in my details .
i don’t understand why there are mistakes ,if i had filled all my account opening documents correctly and neatly.
kindly help me ……
what is updated CMR copy ,that we get while account opening , its importance and uses.
sir/mam my CMR copy is having many corrections …
i have opened my account offline but details of CMR is incorrect compared to my form that i have filled .
I am a new user and its been 3 days since my account has been activated but, when i open bankoffice it says “User not yet synced. Please do wait for 24 hours before your account gets activated.”
Please solve this problem !
We’ll have this checked and fixed ASAP, Vishal.
I am not able to login to q from yesterday to withdraw funds. Error is request failed with some x-mal**. Please resolve asap
Now it solved
Hi,
My account got activated on 22nd May at 00:30 But till now, I am facing the same error while downloading the PI software through Q back office that “User not yet synced. Please do wait for 24 hours before your account gets activated”.
Please help and resolve this issue.
Thanks !
While clicking my backoffice, it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”.
could you please fix it?
Thanks.
i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated”
Hey Prakash, this only happens if you’re a new user. Should be fixed by tomorrow.
my i m trying to login my qoffice account. its saying “user blocked. contact system admisitrator”. please help. i m a new trader here.
sir i facing in opning of backoffice, recently i open my account on zerodha. and i am unable to open my backoffice. whenever i click on Q backoffice it redirect to the another tab and show “User not yet synced. Please do wait for 24 hours before your account gets activated” when it will get resolved please reply asap
I am currently login with NOW. Today I am open my back office but this is work only kite..so pls tell me how I am open back office.
Hey Harshad, you’ll have received an email with Kite login credentials.
Hi,
I have activated my Zerodha Kite account one day ago with the login ID and password provided by Zerodha. But I am not able to access the Backoffice Q with the same ID and password. Is it a different password needed for Backoffice Q? I have not received any email from Zerodha with the password for Backoffice Q. Please send me that as soon as possible.
I am facing similar issue did you receive the mail yet ? are you able to put login credentials on backoffice page? mine just reloads after entering credentials which work fine with kite BTW….
Not able to login to back office portal.after entering kite credentials,it takes me back to the main page
i am facing same problem. Is it resolved for you guys.
Now I am using kite app in my smartphone ,but now I am install the pi software in my laptop so how to start please tell me,
Hi,
Your back office q is pathetic.will not show proper p&l .if I make a profit of 2.01 lakhs profit it will add only 70 thousand to p&l realised profit account.where Is rest of it…,!!?????
Hi,
Your back office q is pathetic.will not show proper p&l .if I make a profit of 2.01 lakhs profit it will add only 70 thousand to p&l realised profit account.where Is rest of it…,!!?????
If i opened other people account in zerodha Then i get benefits or not from zerodha
There is a benefit. Check out https://zerodha.com/associates
Yesterday I bought some symbols and it was displayed under Holdings. But today I can’t see those under holding. I can see those under q.zerodha.com holding section.
I have closed the account with zerodha, but my back office is still running, and i am able to login, i don’t want any tax reports or any other kind of reports for IT, i have send thousand of mails regarding deactivation of my back office, but still no reply have been send from support team, i request you again please deactivate my back office login page in Q zerodha ASAP.
I want to close my all account’s with zerodha. Please let me know the procedure.
Hi. What seems to be the issue? Please write to social[at]zerodha.com so we can get in touch to help you with any issues you may have.
Dear Zerodha representative,
The day before yesterday, I have submitted necessary documents to open secondary bank account but till now it has been passed more than 24 hours and still not received any confirmation mail.
How will I know account opening status?
i will try withdrewal my mony but i dont know process
please help me
Praful, please write to [email protected] for account specific queries.
Hi Team ,
Someone registered with my mail ID … When i tried to open new account it reported alreday registered and now i ave reset my password and provided my PAN no . Now its showing someone else name as profile and ask to pay . How can i cahnge all these details .
Hey Yashas,
Please email haritha.k[at]zerodha.com. Haritha will be your sales manager and should be able to help you with the account opening process.
Dear all
I transferred 1000rs on Friday do small intraday trading and got 5 rs profit now showing only 972 rs in free cash
Where is my 5 rs profit. And 1000rs
Can you look at your contract note, also login to q.zerodha.com and check ledger. All details will be there. Also send account related queries to [email protected]
I have problem in account opening,i have submitted documents and I got a mail with link that IPV is pending, i am trying to open but application tracker is opening
I was using a PC earlier .
Now I have shifted to Bangalore and would like to use
Lap top .Please send me directions to set Lap top for
Pi platform and other helpful postings.Also procedures to change present Bank
I was not trading due to personal reasons for quite some time
Ph 9895620969
Check this section, has all the help you need for installing Pi. You can also checkout the videos here. To add a bank account, you can email us a copy of your bank account cheque leaf.
Sir
any time when i login to q. Zerodha
Got the messange that wrong id or password
You can reset the pwd yourself.
My closing balance was 2652.16 on 6th April 2017. I have made purchase on 11.4.2017 of Rs. 1532.22. So closing balance should be 1119.93 whereas margin statement showing 874.19. Where the balance of 245.74 has gone?
245.75 has been charged as the AMC for your demat account you hold with us. You can see this entry on your ledger on 31st March 2017.
How can I get ledger ? Profit n loss statement?
I had 4865.95 margins available in my dashboard. at 6 pm.Now it is 0. Can you please answer why?
We run an EOD process during which time your balance may not show right. You could check the margins on Q by 7:00 pm.
RN0903- Is there any telephone number for consultation on problems? why did pi platform stopped functioning since 1st april.
WHY BACK OFFICE WEBSITE NOT OPEN
AND WHEN WILL ON
dear mr kamat ,
it is indeed a pleasure to be associated with ZERODHA , I actually started trading on this
however i would be pleased to see that the back office p/l service gets updated at least by midnight
we newcomers would like to see exactly how much P/L we have made for the day but unfortunately it does not get updated till next day 7 730
regards
Anil, we are working on shifting our backoffice vendor out. Hopefully all of this will be sorted very soon.
How to transfer money to my account
Check this playlist, also this video on fund transfer.
Sorry it Is not bad book it shows bad gateway
Seems working fine now, we are about to switch to a new backend, this should get fixed.
Whenever I try to q.zerodha in Google it shows bad book why this is happening
Q back office very difficult to open , i tried a lot of time , but only once it opened. Except Q , everything is fine with Zerodha
Very soon it will be replaced by our in house platform.
I have bought 100 share @RS.500 per share in CNC and sold the above 100 shares @ RS. 500.60 per share in CNC on the same day.
Please tell me the Brokerage calculation of this trading?
Total turnover is around Rs 1lk (both buying and selling). Brokerage is 0.01% of this or Rs 10.
I have balance in my referral wallet but I am unable to withdraw it since it is saying visit old back office..Plzz help
We are going to have this facility on Q itself in the next few days. Give me some time.
I want to withdraw referral money i have earned from my wallet. But the bo.zerodha.com is giving me errors, saying “Sorry. You need a browser that supports XDK. Please use IE”
I tried using IE but still the same issue, I tried all the steps to fix the browser but still unable to do it.
1) Can someone help me with fixing this issue?
2) Why isnt this feature to log the request not yet integrated in Q?
3) Isnt there any other way to give a withdrawal request?
It will be up on Q soon. Until then, can you email [email protected], he can do this manually for you.
I am not able to see P/L statement through q.zerodha backoffice since last 3 days. it is saying connection timed out
We’ve made a bunch of changes to optimize the report. You’ll be able to generate it now.
Sir, please publish mannul in hindi
hi
my problem is regarding my profit nd loss ….you guys hv not updated my profit yet its now more than a week …every time i call zerodha to get update …they always used to say WE ARE WORKING ON THIS . as i can check my profit in q backoffice of rs1044 but still its not added to my equity dashboard . my total margin is the same what i deposit at the time of trading …my profit is still missing … its being more than a week . where is my profit .
Ajoy, there has been a short delivery in stock on your account and hence P&L not displaying correctly. Exchange wills settle today, and your P&L should be sorted by tomorrow. Check this link, explains short delivery.
Hi,
I was using bo.zerodha.com to view the contracts of trades. Which used to display brokerages, STT, tax details to calculate avg.buy price. Where is this basic functionality in q.zerodha.com portal?
Not in the current Q Ravi, we are working on launching on an all new Q, which will have this.
Why the trading of PRICOL
is stopped today.
There is an amalgamation on Pricol, so until the corp action gets done, it will not trade I guess.
While withdrawing wallet under referral , it says that” refer to old back office”. What is it? please explain.
i have 6700 amount under referral, can i add that amount to my trading account
While withdrawing wallet under referral , it says that” refer to old back office”. What is it? please explain.
I have been allotted 16 shares of LTTS at Rs 840/- and 44 shares of ICICIPRUI through recent IPOs. I have not been able to update these values through tbe back office linked with the trading account. Please help.
Rathnakar, login to Q.zerodha.com and go to the holdings page. On the right top of the holdings table, you get to see a tab called discrepant holdings. Click on it and enter the value of your shares.
sir i want to know referral earning saperately all reffered friends?
bo.zerodha.com is not opening on IE browser.
In the financial sector every client expect privacy, some clients do not wish to share there trading details or there trading activity. Referral wallet will not show individual earnings but it will accumulate all the referral amount and display the total sum of earnings. Regarding BO issue we will call and resolve.
I want my comlete profit-loss statement.will u mail me statement please.
Can you go to Q.zerodha.com, you can login there and pull it out yourself.
Hi,
As my client ID number does not suit my dob number, kindly change my client ID number. If that is not possible, kindly open a new account. I will once again furnish the necessary documents, if necessary. I am incurring heavy losses.
This will not be possible Prema. You will have to close your account and start again.
i am awaiting to open a trading account with you. all documents submitted
Will get one of our Sales managers to call you and help you with the account opening.
Hi Nithin,
I have encountered an inconvinience. Yesterday I had bought some stocks which I want to sell today, but I can not see those stocks in my holdings page. Concerned about this. Whom should I contact. If I call zerodha number no one is bothered to pick it and respond. Very bad……..
I can see 30 shares of IDEA, login to Q https://q.zerodha.com/holdings/display/. Which number are you trying to reach? It is working fine
While open an account in ZERODHA I had a bitter experience I am not getting any support from your people in Kolkata when ever I am calling them they are not receiving my call I need to download but these people are not bothered I want to close the account please guide me how to go about
Will have someone call you and help you with this.
Is ZERODHA is charging when we are calling trade number 08040402020 because in my ledger it is mentioned RS 22 being charged
If you’ve used the call center facility to place a trade, we will charge you call and trade fee of Rs.20 per order
Hello Nithin,
Yesterday(1 dec 2015) I had somewhere around Rs 2200 after selling shares but today(2nd dec) my account balance is just Rs 67. Could you clarify the corcern
Funds are updated.
MY NO DR4045 I HAD PURCHSED PUT TRANACTION FOR NIFTY 15 NOV 8000 AT 174.20 NOW MARKET IS (SUPPOSE) NIFTY IS 7700 WHETHER I AM MAKING PROFIT OR NOT IT IS LIVE TRANCTION PENIDING AT YOUR
If you had bought 8000 Nifty puts and market is near 7700, the puts would be minimum trading at Rs 300, so yes you would be making profits for sure.
Since yesterday I am not able to see the holdings pages on q zerodha, can this be fixed pelase. I am concerned and need to look at my portfolio value.
Very Unhappy about instability in the tool
Sandeep there was an issue with display of holdings for a few in Q, but it was showing fine on the trading platform. This got sorted today morning. Sorry about the inconvenience.
I want to change my emailid in my trading account but it is not gettung edited in my back office pls tell the procedure
Do login to q.zerodha.com with the same user information. On the top hand right corner, you’ll find a drop down. Click on edit profile and enter your new mobile number and email ID.
60 Day Chellenge
Status on 59th day under head “Profit” was -26,574/29 (loss of Rs 26,574/29
On 60th day I made a profit of Rs 28,219.35, i.e. over Rs 1645 more than requird to win teh Challenge.
Yet the 60 Day Challenge page status on the 60th day shows -6316/00!
The profit made on the 60 day is confirmed when I checked with the Ledger. 59th day closing balance was Rs123,143.04 whareas the balance on the 60th day was Rs 151,362.39
^0 day Challenge page should have shown that I had been able to complete the 60 day challenge successfully and not with a lossof Rs 6316
I hope this will be rectified.
Natvar Patel
.
Natvar, don’t refer to the old backoffice, Check out 60 day challenge in the new BO: https://q.zerodha.com/
I purchased a tab considering with be able to manage a trade and back office activities on my tab but I experienced that now setup is not supported on tab as well the tab don’t support Internet explorer xdk so I can’t assess back office. Downloading NSE now from play store is same as in smartphone. I want the now set up same as I see on PC but its impossible. Kndy initiate needful. My client I’d is RM 0239.
Thanking you
The way apps are designed for touchscreens and for regular laptops is completely different so you cannot get the same experience on your tab. If you would like to try something for your tab, check out http://app.mobile.nowonline.in
For the back office, you need to just login to http://q.zerodha.com and you’ll see how easy it is to use on your tab.
suddenly all holdings are missing and no support available. i am very concerned about the instability
Jayanth, We had issues with holding page display yesterday night. It got fixed before market opening today. Sorry about the inconvenience.
At 6clock it was 95thousands of blance and at 9clock it is 69thousands who it is possible ple tell me
Sheela, at 6pm your account balance would have been before today’s trade process. What you see now is after today’s trade process.
Dear Sir
I have a query related to trading For example running market price is 100 I need to buy it at 102 rs and target of 110rs with stop loss of 95rs. I didn’t get clarity in Stop loss vedio in that how to sell position order has been explained it didn’t explained that how to buy above market with target and stop loss. Please Help me regarding this query..
You can use SL/SM-M orders to place orders above the CMP. In this case, you cannot simultaneously place the target and stop loss orders, these need to be placed separately once your buy trigger is executed. Check this post for examples.
hello sir my zerodha online account opening form is rejected due to providing invalid bank statement/cancelled cheque. then what I have to do next to complete my form
my email update
Had bought five shares for a cumulative price of Rs. 10000, however, due to the split, the investment is showing at 5000 instead of 10000.
Yes, when a stock split happens, the value of the stock is divided by the split ratio. The split shares are credited to your demat account in about 10 days. Until then, you’ll see the lesser value.