Comment on Bracket Orders & Trailing Stoploss (SL)

Giri commented on 18 May 2014, 12:41 PM

Hi Nithin,

I want to bring this issue to your notice through email but i am doing here as i don’t have your email ID.

On 16th May, i had issue connection through ZT 3.11.2.1. It always gave me User cannot login. Reason: Disconnected from NEST system error.

I spoke to someone by the name Rizvan when i faced this issue and came to know that zerodha have disabled bracket order feature in Zerodha trader 3.11.2.1 only on that day that has caused this issue.

This guy Rizvan is not even having enough patience to understand the problem and help me. I must say that the way he addressed my call is unacceptable when i am seeking for help. It took me more than 5mins to convince him that the problem is not with my internet and finally he took a moment to check with his colleagues and then confirmed that they have disabled bracket order functionality that might be the reason behind this issue and asked me to uninstall version 3.11.2.1 and go for version 3.10.57.97. Finally after installing 3.10.57.97, the terminal worked but i already lost the enough. I would have made more than 100% profit on my investment on 16th May.

I always believed that Zerodha is very good at sending communications to its customers, but i don’t know why zerodha missed notifying us about this change that has costed me more than 50,000.

I always appreciate the way zerodha is helping the traders and will continue to do but just want to bring it to your notice.

Thanks,
Giri

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