Comment on Intro to "Q" - next generation backoffice system

Vj commented on 22 Apr 2016, 09:59 AM

Hello Team/Nitin,

I have recently moved to Zerodha DP from IL&FS . My Zerodha DP is opened. The problem Started from here.

I could see two lines of shares in Q and was expecting it to be resolved soon . But a month since, no updates .

Assumes, I contacted your customer care over email, the ticket id is #876568 .

First thing is the response is so irresponsible and vague. Have a look at the response on ticket .

My question here is,
1)Is it not the responsibility of Zerodha to fully move all stocks in IL&FS when I have preferred to open Zerodha DP and close IL&FS.
2)Why was I not informed when my IL&FS closure was rejected . If you do not inform how do I get to know ?
3)On what basis your team has transferred some stocks to Zerodha and kept some in IL&FS. For ex out of 10 shares, you moved 9 to Zerodha and kept one in IL&FS .

Regards,
Vj

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