Comment on Bracket Orders & Trailing Stoploss (SL)

Rani.M commented on 23 Apr 2014, 09:45 PM

RANIHOSUR
Pitiable performance of Bracket orders in ZT 3.11.2
On my request Zerodha Team enabled Bracket Order Facilities to me. But the Bracket Order segmentPerformance is very poor as detailed below.
1 .On the first day that is on 15-04-2014 in BO segment I bought 1 lot of Bank Nifty at Rs 12722.25 at 09:31:30AM.After execution of initial buy order the system placed one profit order and one SL order.
At 11:03:53AM the profit order executed. So the SL order should have been automatically cancelled. But to my surprise, till end of the day the SL order pending in the system(error user/user target not logged in)
2. On 23-04-2014 I sold 1 lot of Bank Nifty in BO segment, my sell order executed at 10:59:54AM. So one profit order and one SL order should be kept pending. But the system cancelled both the orders.
When I brought this to the notice of your staff at Bangalore they placed one Reverse order in NORMAL segment and they charged for this Rs 22.47. ( For your system mistake I have been charged.) So I request you to rectify things OR withdraw this facility.

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