Comment on Zerodha F&O margin Calculator

Anoop Gadia commented on 04 Feb 2016, 12:25 AM

Dear Nitin,
I have read your story and your vision related to brokerage and new trading tools.

I become marketing partner with you and also open my account with you to check your services before moving my client to Zerodha but i am not happy with you support team which is not working with your vision.

Following are the pain points:
1. I have moved my account to NSE Now but support team not added bank account and after follow up with them 4 to 5 time they move me to kite again but while mean time i can add money and due to 5 day delay form your side they square off my positions which is not my fault, i am ready to pay but they not given me any portal.
2. Current issue i have USD short in my account with SPAN + EXPOSURE margin. one day before i have positive cash but due to market movement in the middle of day my cash is reduce to -900.00 mean total of SPAN margin and EXPOSURE margin is less by Rs.1000.

as per my understanding if MTM is there than it may adjusted with exposure margin for the day and person can add money next day but with out my knowledge your support team square off my positions in middle of day only for Rs.900 even i have full SPAN and Exposure margin.

I need clarification on this matter. i discussed with support team but no satisfactory answer received. also they are not giving any response.

Regards
Anoop Gadia

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