Comment on Trading Q&A
commented on
06 Jan 2016, 04:11 PM
Sir, I have lost money in yesterday’s trade because of your system fault. I have bought Asian paint @ 897.5 with a stoploss of 895.5 and tgt of 899. But because of your system fault it triggered both side. As it is a bracket order it should cancel immediately when it touches tgt or SL, .Its been informed to support team to close all my holdings before the end of the day as it was not working from my side. Now they are saying that I had a open position in Asian paint sell side n they cleared it today morning with Rs 5000 loss. Tell me who is responsible for this. Do you our money is safe with you guys? Will you compensate my lost money? Who is responsible for my loss. Whole day your phone did not work (busy) whenever called all day. Tellvme how will I get my money back. Need a investigation on this issue.