Comment on Transfer funds into your trading account

DM0969 commented on 01 Feb 2014, 11:58 AM

Well it got Credited today morning i.e. 1st Feb. 🙂 .. so in my scenario it took 1 email with 1 working day.

But please do take my suggestion into consideration to ask our [email protected] team on giving an estimated time of completion plus some calming words/emapthy would also help settle our nerves 🙂

Once my online transfer with Redbus was stuck the Call center guy helped me settle my nerve by saying “Dont worry sir, the refund will be back in your account within 7 working days”

Empathy + Estimated completion = Really good customer experience

Happy Customer,
Mahesh Patil

View the full comment thread »