Comment on Transfer funds into your trading account

mca.ashutosh commented on 01 Jun 2015, 01:51 PM

Hi Nitin,
A similar case has happend with me today. When you transfer and its not get debited to trading account, then there is a risk that your existing fno position will be in limbo and if someone wants to buy then they needs to wait for 1-2 days.

Looks like NEFT transfer is better than Payment gateway. 🙂

Fix –
We can document the process in fund transfer section stating that Note
Merchant Ref No for the Transaction – starting the process
Note the Bank transaction confirmation number.

Create a support ticket in zerodha using the above details

There is dedicated support exist between ATOM and Zerodha

Zerodha Team
They can touch base with Atom Team and share these details. Atom Team should be able to verify it and respond/ clear the funds. (from backend).
On this update Zerodha Team can update client trading account manullay from backend.

The turnaround time should be between 1-2 hrs MAX.

Thanks,
Ashutosh

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