Comment on Introducing Zerodha's New Support Portal

V Janakiraman commented on 05 Apr 2022, 09:40 AM

A newcomer does not understand your system of tickets, specially, i. when the question needing a reply is not in your qn. bank. ii. It is also frustrating if “your ticket has not been created” notice comes on the screen, and you go into a vicious cycle iii. This round robin “select 1 to 5″ does many rounds before reaching a human being to get to the subject is highly frustrating iv. You call from numbers, which can’t be called back, when you see a missed call v. Finally in an attempt to save time WE WASTE MUCH MORE TIME AND ENERGY IN THIS CIRCUS . Writer (Sujatha) Rangarajan wrote a nice story on how time is wasted in these time saving ’round robins”
Please make it easier for people to reach you. For 10 days I have not been able to transfer my shares in to ZERODHA, MAINLY DUE TO THE SYSTEM’S LIMITING NATURE. Think about the lost business due to this

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