Comment on Introducing Zerodha's New Support Portal

alekh commented on 02 Jun 2020, 03:08 PM


Please manage growth properly. If you fail to support at this stay. you are smart enough to know the results.

An empathetic support wont hurt to have.

A couple of thoughts

1) your support portal is punishing, once I login into support portal, Can I not have a create ticket straight by my login ID.

2) enable a live chat some where, atleast on support portal, it is not like poeple are bored and come to bother your guys by chatting.

3) today after 30 mins or so call got dropped saying call back we are busy, I can under stand that. but then IVRsaid email to (where my email bounced). IT is just audacious to be in a service industry and not answer a call from customer (though this has become the norm with telecom & banking sectors) .. you do not where they are heading with this attitude of service.

4) watchout for fyers, they are addressing all the issues zerodha has (like, you do not give 1 minute data even after 1-2 minutes lag. you just want us to build from bid-ask. )

4.1) a person picks up phone and speaks. I do not mind if you delete this post. but please pass it on to mr.kamath.

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