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I see that your referral has chosen to open your account using the offline route. As I’ve explained in my email earlier today evening, we have currently suspended processing of all physical documents since our team is working from home as part of our COVID-19 business continuity plan and it wouldn’t be possible to process this. As such, your referral can either choose to open the account online, or wait for the situation to be resolved so we can get back to the office to process these forms.