Comment on Introducing Zerodha's New Support Portal

chandru commented on 27 Mar 2020, 08:44 PM

I gave a withdrawal request on 25-march-2020 for rs.50000. The same day the withdrawal status shown as processed but in my account i have not received the payment.

On 26th march i raised a ticket #20200326381114.

“Withdrawal status says 50000 is processed. But i didnt receive the amount in my acvount. Please share the utr number and other details”

Reply by zerodha

“As per your mail the withdrawal request has been processed from our end and you will receive the funds by the end of the day. There may be a delay from the banks due to COVID-19 lock downs. ”

I again replied that “i work for the same bank where i have my bank account so please provide UTR number”.

Till now there is no reply from zerodha. I tried support line 080 4718 1888 and i waited for 20 minutes there is no responsoe at all. I even tried after market hours too – no response.

I know this is critical time, everyone is working from home and all. for the same critical time only i gave withdrawal request. Why there is no response for the same? All i asked is just a UTR number to find where and what went wrong. The problem might be on the bank side too. I agree but why there is a delay in provindg UTR number.
It is suspicious, I demand the reply immediately and help me out to ease the problem immeditely.


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