Comment on Account Opening Documentation & Charges

I have recently opened Trading account with Zerodha and wanted to open Demat account also. I have enquired about the documentation with the customer care and they have mentioned that they will send me all the details on my email ID, however I have not yet received any details and a week’s time has already passed away. Same issue I have observed while opening the trading account. Should that the service I expect from Zerodha?

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