Comment on Our Story till now...
commented on
04 Nov 2019, 04:40 PM
Hi Team Zerodha,
WHAT A HERCULIAN TASK IT IS TO OPEN AN ACCOUNT WITH ZERODHA, frustrating experience.
ground reality:
I raised a request to open an account with Zerodha, on the 24 Oct 2019
was told i would be contacted by the bangalore team to arrange for pickup of documents
following days i raised a complaint & so on so forth untill today i have been only raising complaints for someone to pickup the documents for opening a trading account.
Your call centre drops the calls without even courteous closing the call, they dont even respond even when the call is on, they raise complaint # each time i call and complaint
They donot provide any escalation metrics some of them just mislead or dont give and escalating contact numbers nor they transfer calls to any manager or supervisor for escalations.
i have written to [email protected] / [email protected] waited for response but to no redressal.
Today on the call centre when i told to complaint to the CEO of zerodha did i get a call from your representative. great response!!! wonder why this is needed.
Condtions for picking up the documents as stated by your representative.
I need to pay the fees for opening account (Rs 300) only then will they pick up the documents. after denying
second request was to provide them a cheque for opening the account only then will the documents get picked.
third when i denied agreeing to pay money upfront without account being opened & i told them please provide me the escalation metrics i was diverted back to quality team.
you people want payment first before opening the account.
i have been trying to open account since last 10+ days calling customer service 100 times.
your managers cant arrange pick up till you make payments
i write to quality service desk no response
i escalate to compalint @ zerodha no response.
wrong info provided to me each time.
I hope there is redressal to this situation if not for me to the new customers you would be planning to get on board.
when trading has gone digital:
Why the manual process why not go paperless everything is gone digital why not take a form fill it up sign and just scan and upload for people. why the medieval methods.
This has left a bad experience and taste for a brand like zerodha. the only word of mouth that would go further about zerodha in terms of customer service standards is ” “. am sure you can fill up the blanks in my place.
i have investment worth 30lacs in equity with ICICI they took hardly a day/two, to open account and get it working without any account opening formalities. i was planning to migrate to Zerodha but seems like the Teamwork is quiet casual and doesnt need any more customers.