Comment on On conspiracy theories about Zerodha
Yup, this is true. It exactly happened with me. I saw money the profit waning away in front of my eyes and when I called the customer care (after dailing for 30 mintues), the customer care closed my position at market rate despite me telling him the exact rate and then he apologised. This is not expected. Downtime is ok, but not able to exit position and exiting position by customer care without confirmation to customer is bad.