Comment on On conspiracy theories about Zerodha

Anil commented on 03 Sep 2019, 12:51 PM

Dear Kamath,

Appreciate your concern about the customers and tried to put the issue as much as possible. But, I want to let you know one thing is… most of the traders not hurt because of OMS down for 30mins, but the time taken to cancel the pending orders with exchange (which your team has done manually), and same time requesting huge margins to close the existing trades due to expiry week (Example: I have an exit order which the margin was blocked by Zerodha due to pending cancellation process happening, that’s where most people hurt). Shouldn’t have asked huge margins for exit orders helped many customers to close their trades in profit or either in small loss. But, due to this issue, many traders were booked huge losses also.

And, another hurting point is your customer care, it hardly connects and not a good response from them after connects.

I hope you understand the issue clearly.

Anil V.

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