Comment on Today's technical issues - postmortem

Sujit commented on 30 Aug 2019, 08:02 AM

Hi ,

I am using Zerodha for more than 3 years .

I was not unable to square off a position on 29th August(expiry day) as the order placed in the morning was stuck and then was unable to place any order for the whole day to square off my position and was getting a message mentioning that “Order cannot be placed to avoid physical settlement” . I raised a ticked within market hours .
Now , looking into ,my account I can see that they have deducted the full amount for physical settlement and this
was their reply

“Your MIS order could not be squared off due to connectivity issues. As a result, your position will be carried forward to the next trading day (i.e. August 30th, 2019).
We have put in place, the processes and infrastructure to ensure a seamless and stable trading experience for our customers. But it is important to know that all electronic trading systems either at the Exchange or at Zerodha’s offices are vulnerable to temporary disruptions, breakdowns or failures. These are part of the inherent risks that a trader has to bear.”

This has also happened multiple times on high volatile days .
My question is who will bear the losses and how my position will be carried forward to the next trading day (i.e. August 30th, 2019). .Have replied back to them .waiting for action on their part.

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