Comment on Introducing GTT – Good Till Triggered orders

kkr commented on 17 Aug 2019, 12:26 AM

Dear Nitin,
There is no use of many applications until and unless it is being used by clients. Please strengthen yr help desk and other marketing Relationship Managers to train the active clients for effective use.
Put some well qualified/trained people at help desk , they are not courteous and wise to handle highly educated clients.
While squaring of the position, pl do not levy call-n trade charges. it should be free like other brokers are doing. Company may not be benefited much by this tiny amount.
I requested many times your help desk for guiding me to operate the software/app but all invain, resulted in loss of more than 5 to 8 lacs in experimenting for kite web order placement . still I got confused many times in CO order pacement and modify a bit more confusing. Here in summary I say that I have learnt on order palce by losing/spending on lakh hard earned money at this age of 56yrs. Very sad.
I would like to suggest, a fixed relationship manager may pl be provided for each client to clarify their doubt and help in placing order/modification.
with regards

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