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Hi,
I had opened a trading account with Zerodha in February 2019. I was really happy with your great operating model. Great Mobile app and easy to understand website etc. Really amazed with all what you have delivered.

BUT – read this incident –

I had recently opened an account for my family member. I wanted to check if I have made nomination for my account opened previously + whether we (a customer) should fill in any details into “Witness” column in your nomination form.

I had called Zerodha Support team to get help on above queries. SANJU was the support executive on call (not sure if she gave her name correctly). If you really care for customer service, you will listen to the recording of her call with me from 10.33 ¬ 10.39 am IST on 3rd July.

She was ABSOLUTELY rude.

I am amazed, if Zerodha says, they can develop amazing application, nice product BUT, this is the kind support staff they can have. Just awful.

It takes years to win customer confidence, but, takes 10 mins to lose it. By operating this way, you are going to give opportunity to another “Zerodha” to come up someday, and they will beat you. I hope, you will not allow this to happen.

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