Comment on Today's technical issues - postmortem

Payal Rathi commented on 02 Mar 2019, 08:45 AM

Hi Team,

I would like to understand if we are paying you for equity broker services then why should I suffer loss because of your technical issues. The post mortem you have given doesn’t it mean that you might not have given penalty to Thomas Reuters due to such issue or is it that you are covering your fault “connectivity issue” under the name of them? If issue is from there side then Penalty should be liable to Thomas Reuters as your are dealing with customers money.

Simply Sorry doesn’t bring back the lossed customers money, also it’s not simple that you move away explaining the post mortem of the issue but remember you are not the major suffer but we (customers/clients) are who had lost money (which even included your brokerage charges). I need refund of my money loss since this issue is something I am not responsible but you are as service provider are.

I will urge everyone to collect their losses and let’s take action legally against it if not refunded.

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