Comment on Today's technical issues - postmortem

Selva commented on 28 Feb 2019, 08:45 AM

My queries below:
1. When did you last performed DR testing on your platform?
2. Why there was no redundancy plan for this outage as this is not the first time?
3. Why did you entirely stop taking orders instead of accepting limit orders
4. What is the maximum capacity of OMS platform
5. Why there was no alternate OMS platform to transfer the orders.
6. Was this forecasted with past experiances?
7. Have you noticed your platform slowing down when the market is volatile?
8. How are you planning to reinstill your customers’ confidence
9. There is a serious doubt in customers mind that this is deliberated attempt as retail investors mostly don’t take legal decisions.
10. Why there was no effort taken to protect customers capital as soon as the outage is resolved.
11. How far is it acceptable for the CEO to let the platform down for 3 hours? DR drill should have given you the ideal recovery time.
12. How are you going to compensate the losses of the investors/traders?
13. Why should we still rely on your platform?

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