Comment on Today's technical issues - postmortem

Hardik Gandhi commented on 27 Feb 2019, 07:46 PM

When it’s technical glitch, customers are always ready to co-operate you people bcos it happens sometimes. But at Zerodha technical glitches almost happens daily whether small or big. Evrytime customers will not understand such things when everyone faced losses. And not for sometime it almost today’s whole trading session where the issue existed and the customers faced order execution issues. If you weren’t capable of handling such last database of users, you should have controlled them or should have upgraded your systems which you might have not thought before you become No. 1 retail brokerage firm. And now coming to your OMS system, which as far as I understood was handled by a third-party vendor Thomson Reuters. And as you said your team doesn’t had access the internals of that system, so as fast as I understand technically Zerodha being such a huge customer based broker, the OMS should not be Platform-as-a-service(PaaS) and rather it should be Infrastructure-as-a-service(IaaS) or Private Cloud based services, so at least using IaaS, Zerodha could be in full control for that system which results in quick resolution of the issues faced in OMS. At such times if you are dependent on third party vendor to resolve for you it would never be a less downtime. And the losses would be high if you compare it with the expenses of upgrading your system as it’s a one time investment, which would be your asset only and not of customers. But at least with that customers would be satisfied with the services you will provide and which in turn gives you more customer base resulting in higher income and revenue. Think that wise once Mr. Nithin Kamath.

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