Comment on Today's technical issues - postmortem

Madan commented on 27 Feb 2019, 06:37 PM

Mr Nitin,

You people very well knew that the volumes will be higher and higher on daily basis and it is your team’s responsibility to ensure to no to get hit with the technical glitches during the trading hours and it tanamounts to huge loss to the clients with may not be replenishable.

I you can’t handle such volumes, better reduce your client base or better upgrade your technical systems.

Mere sorry message will not suffice to the loss of customers.

And this is not the 1st or 2nd or 3rd time we are facing problems with ZERODHA … if the system is unable to execute the orders it is better to reject and should not send the same to exchange. Once the order is placed… Neither the same was executed and nor we are able to cancel the order…. After a long time when the price of the scrip is already dropped, the orders were executed and we faced huge losses in opportunity wise and while selling at best price…

Hope you ensure non recurrence of this type of issues and further explanations.

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