Comment on Zerodha wins the Emerging Equity Broking House - BSE-D&B award

Badhri commented on 13 Nov 2014, 01:14 PM

Hi Nithin,

Its well deserved appreciation for Zerodha.. Really Great n Congrats Guys….!!!

But one constructive feedback, I hope you will definitely look into it :

These days whenever we ( including my friends who are also Zerodha clients) call Zerodha (080-40402020), it takes atleast 3 mins to get someone respond and few times after 3 mins there is no automated voice also. Even Call & Trade it takes too much waiting time.

Zerodha is growing very fast and I think there is not enough associates in customer care department which results in higher waiting time for clients because I guess they are already busy in other calls. So can you please deploy adequate no.of associates or someother way to reduce waiting time ?

Its purely positive feedback and I am only telling waiting time can be reduced.

Thanks Nithin.

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