Comment on Intro to "Q" - next generation backoffice system

Goutam commented on 23 May 2018, 11:19 PM

Hi Zerodha Team,

Initially I was happy to start my trading with Zerodha however very soon i have realized that it is not so…This month (May 2018) when the Kite Problem started, I was unable to open Kite or PI or even connecting customer service over phone call. It was like a disaster. NOTE that only because of this problem I made a loss of 9+ Lakhs in TVS Motors F&O.

Another problem which is driving me crazy is BackOffice. Yesterday (22 May 2018), i have generated P&L for the same day and the back office shows -13000 where as according to the trade activity I have made +13000. Also nowadays, the support is getting BAD. If i ask these questions over Phone Call to the Customer Service, they are harshly responding with comments to check the Contract Notes.

I would urge the Senior Management of Zerodha to look into these queries ASAP and provide resolutions at the earliest.

View the full comment thread »