Comment on Introducing Zerodha's New Support Portal

Meher commented on 20 Apr 2018, 04:33 AM

Hi Matti,

The ticket was closed by the support by saying the following:
“Thank you for writing to Zerodha.
We have reported this we will check and get this reversed if its charged wrongly.”

It’s been about a month that I raise the ticket. How much time do you need to check? And what do you mean by “if its charged wrongly”?
I have reported an issue with your software and the least your team could have done is to properly investigate it.
Why would you close the ticket without solving the issue?

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