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21 Mar 2018, 11:05 AM
Dear Sir,
I had marked payout on 19/03/2018 but I did not receive any payout as on time. Before a month I had also faced the same problem and after many follow up with customer care on mail, I got the reason ” due to technical issue your payout request is not captured in system”. Now again I am facing the same problem. Please understand that fund payout process to client should be in time and there should not be repeated technical issues for funds payout. I was required fund yesterday but as on date I have not received. What should I do? Your customer care shall simply reply ” Sorry due to technical problem your fund payout request is not captured , please mark it again”. But such answer may not be a solution for the company like Zerodha. I had again dropped a mail to your support team with attachment of print screen of payout marking. I have also account with other broker like Edelweiss,Sharekhan but never face such type of repeated issue. While opening account with Zerodha I was thinking to close all accounts with other brokers and maintain single account with Zerodha. But after my six months experience I can derive that “Zerodha” cannot be the primary broker where we can trust all our transaction in a timely manner. I am not trying the criticize the Zerodha but It is not worth to be creative unless we focus on basic issues.
Request for your attention and solution on the same.
Regards,
Mitul