Comment on Our Story till now...

Mitul commented on 21 Mar 2018, 11:05 AM

Dear Sir,

I had marked payout on 19/03/2018 but I did not receive any payout as on time. Before a month I had also faced the same problem and after many follow up with customer care on mail, I got the reason ” due to technical issue your payout request is not captured in system”. Now again I am facing the same problem. Please understand that fund payout process to client should be in time and there should not be repeated technical issues for funds payout. I was required fund yesterday but as on date I have not received. What should I do? Your customer care shall simply reply ” Sorry due to technical problem your fund payout request is not captured , please mark it again”. But such answer may not be a solution for the company like Zerodha. I had again dropped a mail to your support team with attachment of print screen of payout marking. I have also account with other broker like Edelweiss,Sharekhan but never face such type of repeated issue. While opening account with Zerodha I was thinking to close all accounts with other brokers and maintain single account with Zerodha. But after my six months experience I can derive that “Zerodha” cannot be the primary broker where we can trust all our transaction in a timely manner. I am not trying the criticize the Zerodha but It is not worth to be creative unless we focus on basic issues.

Request for your attention and solution on the same.


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