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11 Feb 2018, 01:57 PM
Dear Nithin,
My Zerodha ID: DP1423
I have sent multiple emails to zerodha support and trief contacting you over linked but no one is resolving my issue. requesting a quick resolution on my issue. In the funds deposit page under segment i’m not having the option “Commodity “ eventhough i have a mcx commodity account with zerodha.
Really these days zerodha zervice is getting worse. I’m not sure what’s ur SLA in resolving the customer critical issues related to trading
This is to bring to your notice about the technical glitch with your trading platform KITE on my account.I have trading account with Zerodha for both equity/derivatives/currency and MCX Commodity but to my surprise when i logged into kite on last thursday and try to deposit funds to my commodity segement, i don’t see an option of ‘Commodity’ segment in the dropdown in the funds deposit page,i can only see ‘equity/derivatives/currency’ where in earlier i was having both the options including ‘Commodity’ segment’.When i called the customer support she simply said that from her side she can see the “Commodity” segment enabled for me where in i’m not see it.I’m been sending emails to zerodha support from last thrusday and till now i have no response from your team.
Sending this message to you in an expectation that you can solve my issue so that i can do my trading from monday.
Attaching you the screenshot for reference which shows only “equity/derivatives/Currency” option in funds deposit and no option for commodity at all.
Currently i’m staying in Saudi Arabia on some deputation work related to my company TechMahindra and so my india mobile number “+91-8978646333” which is a registered mobile number won’t be reachable.
If your teams wants to contact me, they can reach me out at “+966-594994213”.
Regards,Prem.
+966-594994213.