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24 Jan 2018, 03:35 PM
Hey Nitin, If you can write to social[at]zerodha.com with details, I’ll have this looked into. We always have managers available on call if required whenever a customer calls us. The reason an agent would ask you to write to support[at]zerodha.com is that we internally triage tickets we receive here and can assign it to the relevant department (not everyone may be available on the phone). However, if you were refused to be connected to a senior agent, this is in breach of the normal mode of operation and we’ll take appropriate action against the agent. I do agree that the way a business interacts with it’s customers has a great bearing on how well it does and we do endeavor to maintain amicable relationships with all out clients. I hope that you don’t let this experience set the tone for our entire relationship.