Comment on Intro to "Q" - next generation backoffice system

Kanad Joshi commented on 17 Jan 2018, 07:02 PM

Dear Zerodha Sr. Management, or Mr. Kamat,
I have invested considerably larger amount in short time with zerodha.
I must say your website & interactions in terms of customer experience and your support team is totally frustrating. I have been having difficulty even pre account opening phase. Not sure if your management is looking into better customer experience while you are on fast track to grow the company. If ignored this time, it will have big -ve effect on growth.
EX: Your Q-office system has upload option for document, even after uploading your support team is asking document by mail…. this is not first time. Even personally submitting document in your bangalore office , i received mail about submission……. Your phone lines do not go through multiple times…. is there any track of document and how much frustration we will have??? Customer approach to you when something is not clear.

Kindly resolve this kind of issues. Unless basics are right, it would be difficult to keep loyal customer base.
Wishing best for Zerodha.

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