Comment on Basket Orders - ZT

Vaibhav Vatkar commented on 24 Nov 2017, 11:07 AM

Today Basket Order has given me a erroneous trade.
These three order got placed by me, from Basket Order after loading file from excel sheet…
Exchange: NSE. Scrip: BHEL. Order Type: Limit. Qty = 244. LIMIT Price = ₹ 0.00. Trigger Price = ₹ 0.00
But after placing order ZT didn’t check the circuit limits and converted them to Market Orders.
It has been happening with other scrips also…
Why did Limit Orders got converted to Market Orders?
Isn’t the system suppose to check circuit limits?
If placing such orders manually through Pi or ZT, I get stopped and get displayed the circuit limits.
What is your approach when customers suffer loss after such oversight or software bugs?
The customer care also failed to understand that I didn’t place such market orders, rather than being helpful…

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