Comment on Our Story till now...
commented on
14 Nov 2017, 10:02 AM
Dear Nithin
A few days back there was a trade executed by your call & trade guy without any authorization from my end. It was basically a trade done by mistake at his end. I have written detailed email on support ID for the same. I have also followed up a multiple times on phone on customer care nos. However nobody from Zerodha seems to be interested in resolving the same. The ticket number is #950527.
Basically the MIS order did not square up at usual 3:22PM on 8.11.2017, so I called up call & trade & he then manually squared it up at 3:27PM (this resulted in a loss since the 3:27 rate was much different then the 3:22 rate). then by mistake he also squared up my NRML position in the same script at 3:27. Basically I had one lot in MIS & one lot in NRML of the same script Hindalco. Instead of squaring up the MIS lot (which did not auto square) He squared up both the lots. That too he squared up the NRML lot also in MIS. Then once again he squared up the extra MIS lot at 3:29 leaving behind my original NRML lot. Thus creating a complete chaos and a loss to me with an extra trade which I did not authorize. Now no one is interested in resolving this…