Comment on Zerodha - Margin Policies

MFH commented on 28 Aug 2014, 07:14 AM

Venu ji,

Firstly, there was no need to write my name in your response, when I have not mentioned it in my comments. Client confidentiality should not be taken lightly.

Secondly, nothing irritates a client more than highlighting the same thing multiple times and receiving standard responses even after highlighting to the CEO. If you had gone through my specific case, you would have known that: (1) I have pledged Liquid Bees where the 10% blocking does not exist
(2) the screenshot I sent to [email protected] clearly showed that the withdrawal amount is more than the account balance, but while withdrawing the amount, there was an error saying that “Insufficient Equity balance!”. The withdrawal amount shown was correctly shown, but the system did not allow me to withdraw even 2/3 rd of the amount shown there, which meant there was a system problem
(3) as of yesterday night too, the situation in (2) remains, ie, the withdrawal amount is more than the account balance, but while withdrawing the amount shown in withdrawal amount, there was an error saying that “Insufficient Equity balance!”.
(4) if you take my account detail and manually calculate, you will have the same conclusion.

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