Comment on Zerodha updates - Nov 2016

Sudipta commented on 02 Mar 2017, 09:18 AM

Hi Nithin,
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I am facing some difficulties in Kite. The average purchase price calculation is completely messed up in many scripts (while it is correct in some other scripts) in my portfolio. For example, I bought ONGC in 4 different trades with an average price between 200 and 201. But currently in Holdings in Kite, it is showing an average price of just 99. I have spoken to your support person over phone and they could not help. They suggested me to drop a mail, which I did. I got a response after 4-5 days that the issue is resolved and it will now show correct purchase price. But in reality it is still showing 99 (after 3 days from the date I got the mail stating it is “resolved”). I do not know what is resolved. I have same problem with at least 2 other scripts (Infratel and Aurobinda Pharma). Take Infratel. I bought 100 shares @ Rs 301 and then 100 shares @ Rs 83. So my average price should be around Rs 92. But it is showing my average price as 83 only.
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Since talking over phone and interacting over email failed to solve the issue, please suggest what I can do next. I hope you can understand that the issue is not just fixing the existing problem. I cannot continuously keep a track of my transactions manually and keep monitoring if the price shown on your platform is correct. I need a basis to trust the price blindly so that I can concentrate more on the trade and less on the book keeping. Please help. My customer id is RS6963.

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