Comment on Opentrade - learn following star traders

Ananda Krishnan commented on 27 Jan 2017, 08:42 PM

Dear Nitin,

I appreciate your efforts to improve upon the trading experience but few things I would like to put here for your organization primarily and your clients in general. These are not sugar coated words…

Observations:
1. Your customer service is not at all professional. Most of them do not even know what are the organizations capability, products and services etc.
2. When you have problem they will try to push it on you and pretend as if there are not responsible for anything.
3. Recently I took OPENTRADE. There is not way to purchase single credit and you have to purchase 5 credits. Now if you do not like that particular “Star” trading portfolio you want to change to the next, you loose your credit. This is crazy. The customer should be able to browse through any star within the 1 month period.
If I do not like the service then I cannot refund and what happens to to other 4 credits if I have not availed of it. This does not show any professionalism. I am actually facing these issues.
I hope you will look into it.

Regards
Anand

View the full comment thread »