Comment on Introducing Rupee Tales

Vijay commented on 06 Jan 2017, 06:51 PM

I paid for the book on 4-Jan-2017 using Olamoney and my Payment Id is “pay_70nengqdfwoWDX”.

Thanks for your initiative and hope the book would be great!

Anyhow, I wanted to give feedback regarding my experience with this transaction.

After the payment, I got an SMS saying my wallet is linked to Razorpay and an email from Razorpay saying the payment is successful. Either the SMS or the email do not contain any details about what I paid for.

I expected an email / SMS from you after the order is confirmed with expected delivery date and whom to contact if something goes wrong. As a Zerodha customer I am aware where to contact. What about If someone who is unaware of Zerodha lands on that page and orders a book?

This transaction looks me very unprofessional from a highly professional organization. Hope you will take care to avoid such a bad experience in future.

You may like to send an email for all the customers whose orders may be pending with you right now. 🙂

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