Comment on Zerodha updates - Nov 2016

Kumaresh commented on 23 Nov 2016, 08:22 AM

Hi Nithin,

First of all, you guys are doing a phenomenal job by offering a nice platform for small investors like me. Kite has a few features which are not available even in ICICI Direct. However, there are a few issues that require urgent attention –
1. Scalability of Kite during Black Swan events – Kite is just not accessible during days with major market movement. There are multiple Gateway errors, Msg queue errors, and connectivity timeouts. Had to fall back to ICICI Direct to execute buys if one has to leverage the price movement
2. Even if one logs in, the order positions are not updated, the margin details are not available and even the holding details are not available. It is just not possible to use Kite during black swan days!
3. Fund withdrawal at times is a major issue with the Q not getting updated with the correct balance. At times the withdrawal gets rejected saying insufficient balance. It may be because of the sync between the Kite and Q

It would go a long way if the scalability is addressed or urgent footing so that the price movements are taken advantage of.

Thanks.
Kumaresh

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