Comment on Trading Q&A

Sharat commented on 19 Sep 2016, 01:15 PM

Dear Nitin,
It is quite regrettable that, standard of Customer service of Zerodha has gone down considerably. It is only last month I had you contacted through this blog reporting my disappointment with your staff concerning error in P/L report generation in q.zerodha for the month of July. It took more than 2 weeks for them to resolve that issue. You had checked with me if it was Ok, which I had replied in affirmative after checking. However, I had not checked if the P/L report generation was alright for all months in this FY. Subsequently, when I checked I found that, P/L re[port generation for the previous month that is June 16 is now not happening. So while sorting out July month’s P/L report generation problem, technical staff have CREATED a new problem.
I reported customer service immediately with reminders. However, even after 3 weeks it still remains unresolved.
I request you to kindly look into this matter earnestly to resolve ASAP. Kindly let me know after it’s been done with reason for cropping up of such issues.
Client ID: RS0497
Complain #299443.
First email: 27th August 16
Last Reminder email: 14th September

Thank you

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