Comment on Transfer funds into your trading account

Anuj commented on 16 Sep 2016, 12:54 PM

Hi Nitin,

Please improve your customer service team. I had raised the support ticket #192265 and the guy replies it’s my fault. The tickets was closed even without any communication. You can check the log.

This should not be a way to treat a customer.

Ideally it should be an automated process. In my case this happened twice and it took more than 24 hours to update in kite. My AMO orders got rejected due to it.
In fact, I checked that ATOM gateway is also not instantaneous & other traders are facing the same issue both with IMPS and your payment gateway.

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